Corporate Card Manager

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Corporate Card Manager is responsible for overseeing a global corporate card program, ensuring operational excellence, financial accuracy, and a seamless cardholder experience across multiple regions. This role requires managing a complex global program coordinating across multiple time zones, and working with several banking platforms. The ideal candidate is highly analytical, detail-oriented, and comfortable balancing day-to-day operational responsibilities with strategic program management. You will play a critical role in our Finance Shared Services team, acting as the subject matter expert for card programs and T&E technology. We are seeking a candidate who brings a "can-do" attitude and the ability to turn complex challenges into scalable, efficient processes. This position is an individual contributor role reporting to the Senior Manager, Travel & Expense. Responsibility Architect and manage a global corporate card program across multiple regions and banking platforms Partner with banking institutions, procurement, and executive leadership to ensure program efficiency, scalability, and compliance Monitor banking platforms daily to ensure uptime, timely payments, and proactive resolution of cardholder issues before they impact the business Oversee end-to-end month-end Global card reconciliation, investigating discrepancies and maintaining "audit-ready" documentation at all times Develop and maintain dashboards that provide leadership with visibility into compliance, spend trends, and operational KPIs Perform deep-dive data analysis to identify risks and recommend cost-saving opportunities for policy & process enhancements Monitor banking platforms to confirm payments are posted accurately and on time Coach and mentor a small, high-performing team, fostering a culture of accountability and continuous improvement Serve as the internal voice for T&E policies, facilitating training and creating resources that empower employees to navigate the system effectively Collaborate with Accounting, Finance, and IT to integrate systems and streamline expense workflows for continuous improvement Manage competing priorities effectively while influencing stakeholders across multiple functions and leadership levels Lead meetings with banking partners, finance teams, procurement, accounting, and executive leadership Collaborate with internal departments to improve policies, processes, and user experience Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience managing a mid- to large-scale global Travel & Expense (T&E) card program and administering multiple banking platforms Experience in manual account reconciliations, complex financial analysis and month-end close support Experience with Advanced Microsoft Excel (Pivot tables, X/Vlookup, complex formulas, and macro-based automation) to support strong analytical and problem solving skills Experience managing/mentoring a team and influencing stakeholders across different levels of an organization Experience with corporate card compliance, financial controls, and audit requirements Preferred Bachelor's degree in Accounting, Finance, Business Administration, or a related field Hands-on experience with SAP Concur and Oracle Fusion/ERP systems Experience implementing RPA (Robotic Process Automation) or other automation tools to improve reconciliation efficiency Exceptional communication, the ability to prioritize competing demands independently, and a solutions-oriented mindset Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $118,000.00 - $183,050.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $111,900.00 - $153,900.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $111,900.00 - $162,250.00 base salary Washington DC: $118,000.00 - $162,250.00 base salary Ohio: $98,700.00 - $135,750.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster