Corporate Logistics Supervisor

Blommer has been providing delicious, high-quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life! Essential Duties and Responsibilities: Supervise daily transportation operations and provide direction to Logistics Coordinators to ensure cost-effective, on-time deliveries and compliance with customer requirements. Review carrier bids, approve carrier selection decisions, and support rate negotiations to optimize transportation costs and service levels. Lead resolution of transportation issues including shipment delays, carrier service failures, loading challenges, and customer escalations. Manage logistics-related customer complaints from investigation through closure, including root cause analysis, corrective actions, and trend reporting. Serve as the primary escalation point for customers, carriers, Customer Service, Sales, and Operations regarding transportation-related matters. Manage carrier relationships, contracts, performance metrics, and compliance with service commitments and company expectations. Create, maintain, and continuously improve department Standard Operating Procedures (SOPs) and ensure team compliance through training and communication. Oversee Transportation Management System (TMS) processes, recommend system improvements, and ensure transportation data accuracy. Develop and analyze transportation KPIs, carrier scorecards, cost savings initiatives, and service performance metrics. Identify and implement transportation optimization opportunities, including routing improvements, backhauls, and network efficiencies. Oversee customer returns, special transportation projects, and plant support shipments to ensure cost-effective execution. Manage the TranzAct freight payment database, including freight invoice approvals, carrier payment issues, and invoice dispute resolution. Oversee freight claims, investigations, recovery efforts, and corrective actions to minimize transportation losses and damages. Submit and maintain transportation routes and related master data within SAP, ensuring accuracy and compliance. Assist with transportation RFP processes, including carrier sourcing, bid analysis, negotiations, and implementation activities. Provide leadership for after-hours transportation escalations and ensure critical customer service issues are promptly addressed. Train, mentor, and develop logistics personnel while fostering accountability, teamwork, and continuous improvement. Support the Director of Customer Experience & Logistics with strategic initiatives, cost reduction projects, and departmental objectives. Operate within the core values of respect and care for others. Note: The employer reserves the right to change or assign other duties to this position Physical Requirements: General office environment with majority of time using computer Safety, Quality and Hygiene Requirements: Maintain compliance with all company policies, procedures and code of conduct Comply with workplace uniform requirements and safety gear, when on the plant floor v. office Performance Expectations: Leadership and engagement of team to achieve performance expectations. Convey a positive attitude and a sense of curiosity in learning new roles and responsibilities Operate with a high set of standards to produce consistent, quality-driven results Respect work hours and schedules, timely attendance, and notice requirements for absences or lateness Provide backup assistance for other Logistics reps as needed. Skills and Work Experience Requirements: Ten (10) years of experience in transportation, specifically carrier management/procurement or similar environment within a manufacturing environment Knowledge of North American transportation practices, procedures and regulations. Knowledge of Domestic Transportation modes including Truckload (Dry Van and Refrigerated), Liquid Tankers, Intermodal, Less Than Truckload, Consolidation and Continuous Move solutions Strong attention to detail. Experience in traffic operations, dispatching, and with TMS systems Positive attitude and show initiative. Proficient with Microsoft Office Suite, including Excel Willing to go above and beyond to provide exceptional service to Blommer customers. Education: Bachelor’s degree in Logistics, Supply Chain Finance, or equivalent professional experience commensurate with requirements. Career Progression: Employees are encouraged to express interest in internal career opportunities throughout Blommer Expectations for promotion or job role change are driven by proficiency and performance in current role Career progression would align to other logistics and supply chain roles within Blommer A reasonable estimate of the current base salary range at the time of posting is below. The base salary does not include other forms of compensation or benefits. The actual base salary within the specified range is based on several factors, including but not limited to applicant's skills, prior relevant experience, education, certifications, job responsibilities, market considerations and, if applicable, the location of the position. This role is eligible for either a discretionary annual bonus (based on company, business unit and individual performance). Salary Range: $80-90K Benefits: Blommer understands that our employees are our biggest assets. With this in mind we offer a generous benefits package. Health, Dental & Vision- eligibility begins day 1 of hire! 401(K) Pet insurance Tuition reimbursement 10 pounds of free chocolate for your birthday Blommer Chocolate Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Note to External Recruiters / Search Firms : Blommer Chocolate Company does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission.