COS- Strategy, Technology & Operations

Job Description ElevenX — Holding Company Chief of Staff — Strategy, Technology & Operations Draft role brief v1 — prepared for Ajit Singh, COO · August 9, 2026 Role Snapshot Entity ElevenX (holding company level — not a single portfolio company) Reports to Ajit Singh, Chief Operating Officer Level Senior executive; member of the holdco leadership bench alongside COO, CFO, and Chief Value Creation Officer (CVCO) Scope Cross-portfolio — spans QuickLaunch, Unifyed, BlackBeltHelp, and future ElevenX-founded/acquired companies Employment type Full-time (assumption — confirm vs. fractional/interim given other roles in this hiring wave) Location Remote/hybrid (assumption — confirm HQ presence requirement, if any) Concurrent searches COO, CFO, Chief of Staff, Chief Value Creation Officer — all part of the same holdco build-out Executive Summary ElevenX's mandate — found and exit 1,000 companies in a decade — only works if the operating and technology backbone underneath each company is standardized, not reinvented per venture. This Chief of Staff role is built for that job: it is a strategy–technology–operations hybrid, not an EA-track chief of staff. The mandate is to give you (and, through you, Anjli) leverage across a multiplying portfolio by owning three things simultaneously — the holdco's strategic operating cadence (planning, board prep, portfolio-wide reporting), the shared technology and security backbone every new company inherits on day one, and the governance playbooks that make carve-outs, integrations, and new-co formation repeatable rather than bespoke. In effect, the role systematizes the carve-out/TSA/governance discipline you built at OculusIT and Cioniq into infrastructure embedded in ElevenX itself. Core Responsibilities 1. Strategy & Portfolio Operations • Own the holdco's strategic planning cadence — quarterly OKRs, annual planning, and board-package preparation across all portfolio companies. • Build and maintain a standardized, portfolio-wide KPI/reporting rollup (one system of record across QuickLaunch, Unifyed, BlackBeltHelp, and future entities), rather than each portco reporting in its own format. • Support diligence and stand-up playbooks for new company formation or acquisition — Day-1/Day-100 plans, carve-out and TSA-style transition templates drawn from proven playbooks. • Prepare board materials, investor updates, and COO/GP briefings; run the follow-through loop on commitments made in those forums. 2. Technology & Systems • Define and govern the shared technology stack every portfolio company inherits — identity/SSO, data infrastructure, security baseline, core finance/HR/ops tooling. • Own AI and automation adoption across the holdco — identify where AI compresses operating overhead across portfolio companies (this is a direct lever on the AI-moat dimension of ElevenX's own investment thesis). • Partner with portfolio-company technical leads on architecture standards and security posture (SOC2/GDPR/GLBA-grade readiness) so new companies aren't each solving compliance from scratch. 3. Operations & Governance • Design and run a cross-portfolio governance framework — decision rights, reporting lines, escalation paths — modeled on the governance discipline already proven in your Cioniq practice. • Standardize operating playbooks for hiring, finance ops, vendor management, and M&A carve-out/integration so they're reusable across ventures rather than rebuilt each time. • Run cross-portfolio vendor consolidation and cost-optimization initiatives. • Own special projects and rapid-response initiatives on your behalf and Anjli's. 4. Chief of Staff Core • Run the COO's operating rhythm — prioritization, meeting cadence, and follow-through on commitments. • Act as a trusted proxy for the COO in cross-functional and portfolio-company-facing settings. • Handle confidential and sensitive initiatives — including support for the concurrent COO/CFO/CVCO executive search. Success Metrics Dimension Metric Target Reporting discipline On-time, standardized board packages across portfolio companies 100% on schedule Decision velocity Time-to-decision on cross-portfolio initiatives escalated to COO/GP Benchmark in Q1, improve thereafter Technology governance Portfolio companies on standardized identity/security baseline 100% within 12 months of onboarding Cost leverage Savings from vendor consolidation and shared-services adoption 15–20% (in line with your own OculusIT track record) Executive hiring Pipeline velocity for concurrent COO/CFO/CVCO search support Set jointly with COO Ideal Candidate Profile • 8–15 years combining strategy/portfolio company experience with genuine technology and systems fluency — this is not a pure EA-track chief of staff. • Prior experience inside a multi-entity environment: PE portfolio operations, venture studio, multi-brand holdco, or an M&A-heavy operating role. • Technically literate enough to hold their own on identity/security/data architecture decisions without needing to be a hands-on engineer. • Demonstrated ability to build governance and reporting systems from scratch, not just administer existing ones. • High agency, low ego — comfortable operating as connective tissue across GP, COO, CFO, CVCO, and portfolio-company leadership. • Discretion with confidential, board-level, and executive-search-sensitive material.