OIVI - Operations Manager – Healthcare Technology (US, Europe or India)

OIVI - Operations Manager – Healthcare Technology (US, Europe or India) We are revolutionizing healthcare to prevent blindness and improve health. We work to achieve what nobody has done so far and we are trying to get there with high speed. Want to join us? Apply Now OIVI - Operations Manager – Healthcare Technology (US, Europe or India) Make an Impact. Help Protect Vision. Are you a high-energy, detail-obsessed operations professional eager to make a difference? Join Oivi as our Operations Manager and make sure our cutting-edge eye screening technology is delivered cleanly, compliantly, and efficiently to customers across our markets. You’ll be the link between contracts, regulations, supply chain, and customer delivery, all while supporting a mission-driven health-tech company that saves vision and improves patient outcomes. Why Oivi? Oivi is a rapidly growing health-tech company on a mission to make eye care easy, fast, and accessible. Our high-quality, easy-to-use retinal screening camera enables primary care providers to detect life-changing diseases early. We’re a collaborative, purpose-led team where every new customer makes a real impact. Your Role: Make Operations Run Clean, Compliant & Scalable In this role, you’ll own the operational backbone that lets Oivi scale safely: HIPAA and GDPR implementation, FDA/medical device QMS touchpoints, inventory and logistics, and the “plumbing” behind customer contracts and SLAs. If you have a legal background and you’re itching to get closer to real business operations, this could be a great fit. If you already live and breathe operations and want to sharpen that even more, you’ll feel at home here. Do you love business operations or are you ready to fall in love with them and want that work to support retinal screening in primary care for early detection of life-changing diseases? Then this role is for you. Key Responsibilities Compliance & Data Protection: Support and operationalize HIPAA and GDPR requirements across tools, vendors, and internal processes. Regulatory & QMS: Coordinate operational aspects of FDA and medical device QMS (e.g. ISO 13485), including documentation and quality workflows. Contracts & Legal Ops: Work with legal counsel on customer contracts, BAAs, DPAs, and intercompany agreements, and translate obligations into concrete processes and SLAs. Deployment Readiness: Ensure clinics are deployment-ready with the right hardware, software, credentials, training materials, and documentation. Clinic Onboarding & Training Logistics: Coordinate the operational side of clinic onboarding, including inventory allocation, shipment planning, access and credentials, documentation, and training logistics (onsite and remote) together with Customer Success and clinical stakeholders Field Reliability: Track operational issues in the field and collaborate with Product, Engineering, and Support to reduce recurring problems. Supply Chain & Inventory: Set up and manage inventory management, shipments, and logistics (including customs and export/import documentation). Workflow & Process Optimization: Map and improve key operational processes (deployments, incident handling, RMAs, logistics), with a strong focus on digitalization and automation. Vendor & Partner Management: Coordinate with manufacturing partners, logistics providers, and other vendors to ensure performance and compliance. SLA Tracking: Help monitor and report on SLA performance (response, resolution, uptime, replacement timelines) and drive corrective actions when needed. Cross-Team Operations & Risk: Act as an operational bridge between Engineering, Product, Commercial, Customer Success, Support, Quality and Finance. Help maintain a light operational risk overview across compliance, supply chain, contracts and SLAs, and support resource planning as volumes grow. Facilities & Operational Readiness: Coordinate basic facility needs for storage, test/repair areas and other operational spaces, ensuring they support safe, compliant and efficient device handling. Who You Are You do not need to tick every box below to be a strong candidate. If you recognize yourself in several of these points and like the sound of the role, we still want to hear from you. Experience in operations in medtech, digital health, healthcare, or other regulated/complex environments. Practical exposure to HIPAA and GDPR; experience with medical device QMS / FDA / ISO 13485 is a strong plus. Experience with supply chain, logistics, and inventory management, including customs/export/import. Comfortable working with legal counsel on contracts, data protection, and regulatory topics (you don’t need to be a lawyer, but legal text doesn’t scare you). Strong process and systems mindset – you prefer clean, digital, automated workflows over manual patchwork. Excellent communicator, confident collaborating with engineers, clinicians, commercial teams, and external partners. Passionate about healthcare and making a measurable difference for patients. Education Bachelor’s degree in business, law, operations, supply chain, healthcare administration, engineering, or a related field preferred; equivalent experience welcomed. Applicants with a legal background who wish to transition into operational roles in healthcare/medtech are encouraged to apply. Additional Location: US, India or Europe, with collaboration across international teams. Valid passport and willingness to travel regionally/internationally. Authorized to work in the country of residence. Fluency in English required; additional languages are a plus. Why Join Us? Mission-Driven: Every clinic you help deploy and support contributes to preventing blindness. Career Growth: Pathways into senior operations leadership, regulatory/quality operations, or strategic program management. Compensation: Competitive base + performance-related incentives; grow with your success and the company’s. Startup Culture: Fast-moving, supportive, and collaborative, with direct access to founders and senior leadership. Training & Mentorship: Hands-on onboarding in medtech operations, compliance, and supply chain, with access to internal and external experts. Ready to Champion the Cause? If you’re ready to make an impact and help build the operational backbone of preventive eye care, apply today. How to Apply: Send your resume and a short cover letter sharing why you’re a great fit. Bonus: A 2-minute intro video about your passion for business operations and why you want to work in healthcare and medical devices. Questions? [email protected] Oivi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Department Mgmt/Administration Locations India/BLR Office, Oslo, West Palm/ Boca Raton - Florida Remote status Hybrid About Oivi We are a young and dynamic startup that is working hard to bring eye screening to everyone. We are hiring, so please reach out to us if you believe in our mission and think you are the right fit! Founded in 2017 Coworkers 40+ and growing