COSTA - ASSISTANT TOUR MANAGER

ISMIRA Agency actively recruiting for positions ASSISTANT TOUR MANAGER for COSTA CRUISES! The Assistant Tour Manager plays a key role in overseeing shore excursion operations. He/She will work closely with the Tour Manager to ensure top-notch excursion quality and guest satisfaction, all while adhering to company standards. Conditions: Free food and accommodation on board First joining ticket is provided by company Medical insurance provided during the work contract Contract 6-8 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world Great chance to show yourself and build a career Responsibilities: You’ll oversee and boost sales, proposing innovative ideas to enhance revenue in line with company targets. You’ll keep shore excursion selections updated and be well-versed in the products to ensure guest satisfaction and meet revenue goals. You’ll manage guest queues, addressing any requests or inquiries promptly. You’ll join guests on tours, promoting upcoming ports and excursions, and assist with translations as needed to provide excellent service and engage all guests. You’ll handle accounts, complete reports, and organize tour tickets to support the Tour Manager. You’ll assist the Tour Manager in overseeing personnel duties, ensuring team members understand their tasks and targets, and providing training and suggestions per company procedures. You’ll oversee setting up all sales channels, including ITV, new totems, and interactive kiosks, ensuring they operate smoothly and efficiently. You’ll assist the Tour Manager in handling complaints, aiming to deliver quick and effective solutions that enhance guest satisfaction. You’ll supervise transfers, embarkation, and disembarkation processes, ensuring they are conducted safely and efficiently to assist guests Requirements: Minimum 19 years old You hold a Secondary school Diploma or, preferable, a degree in tourism or languages You have a proven track in Sales or Tour Operator You have previous onboard experience in the same role (mandatory on the same position) You bring experience in staff management and supervision You master English and Italian language, and you speak fluently a third language among French, German, Spanish, Portuguese, Chinese Tattoos are allowed (except offensive and facial) Nationalities that we process: 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇷🇺 Last updated: January 6, 2025 If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions