Court Reporting Support Specialist

About Remote Legal At Remote Legal, our 40-year legacy is built on the expertise of seasoned attorneys and dedicated court reporters who are passionate about transforming the legal process. We're not a flash-in-the-pan tech startup—instead, we blend time-honored legal experience with innovative technology to redefine how depositions are conducted. Our team spans legal professionals, product owners, engineers, client-success leads, and security specialists, all collaborating seamlessly to ensure every deposition is a success. Join us, and become part of a community where rich experience meets forward-thinking innovation, and where your talents help make the legal journey better for everyone. Job Title Court Reporting Support Specialist Location Remote Job Type Full time Job Summary Provides operational support for reporting services within the Testimony Capture department. This role assists in the coordination and execution of depositions and hearings, supports reporting resources in real time, and helps ensure service quality, accuracy, and timely issue-resolution. Works closely with the Operations Manager and cross-functional teams to maintain smooth service delivery. Duties/Responsibilities · Supports day-to-day reporting operations to ensure successful execution of depositions and hearings · Assists with real-time support for reporting resources, including troubleshooting basic issues and escalating when needed · Monitors active jobs and helps identify potential risks or service disruptions · Coordinates with internal teams, including Scheduling, Production, and Customer Support, to resolve operational issues · Assists in tracking and documenting incidents, including gathering details and maintaining records · Supports onboarding processes and provides guidance to reporting resources as needed · Maintains and updates internal documentation, SOPs, and operational resources · Communicates clearly and professionally with reporting resources and internal teams · Helps ensure adherence to operational processes and service expectations · Maintains strict confidentiality of all company, client, and business information accessed or handled in the course of employment. [SL1] [SL2] [SL3] [SL4] · Performs other duties as assigned. Required Skills/Abilities · Strong organizational skills and ability to manage multiple tasks · Problem-solving skills and ability to follow structured processes · Clear and professional written and verbal communication · Ability to work in a fast-paced, time-sensitive environment · Attention to detail and accuracy · Ability to escalate issues appropriately and in a timely manner · Familiarity with court reporting, legal workflows, or service-based operations Education and Experience · Bachelor’s degree or equivalent combination of education and relevant experience · 2–5 years of professional experience, including: · Experience in operations support, coordination, or service delivery · Experience in legal, court reporting, or related environments · Active Remote Online Notary (RON) certification, or ability to obtain within a specified timeframe · Active notary commission in the state(s) where work is performed · AAERT CER or CDR certification required [SL5] · Experience working in a fast-paced, service-based environment Work Environment · This position is primarily remote; however, limited travel may be required periodically for training, meetings, or other business-related purposes. · The remote position is performed from a home office or approved remote work location. · All work is conducted through secure, company-approved technology platforms via computer, phone, and video conferencing platforms. · Reliable high-speed internet access and a private, secure workspace are required. Physical Requirements · Ability to work for extended periods at a computer workstation in a remote, home-based environment. · Ability to perform repetitive motions, including frequent typing, keyboarding, and use of a mouse or other input devices. · Ability to view computer screens, read digital documents, and analyze information for prolonged periods. · Some evening or weekend work may be required depending on client needs or emergency situations. Why This Role Matters: The in-deposition experience is where everything comes together – clients, attorneys and court reporters depend on it running flawlessly. In this role, you’ll be on the front lines helping the court reporters provide the white-glove service Remote Legal is known for, ensuring every proceeding stays on track and meets our high professional standards. What We Offer: · Great working environment · Competitive Pay · Healthcare · 401K · PTO