Creator Operations Manager

Creator Operations Manager

100% Remote | Full-Time

US Eastern Time (ET)

Reports To: Co-Founder

Industry: UGC | eCommerce | Performance Creative

About the Company:

A remote-first UGC agency working with established ecommerce brands across creator-led performance creative, paid media, creative strategy, testing, and growth.

We run a diverse creator network across categories like haircare, health, and wellness. We’re a lean, fast-moving team looking for someone organized, proactive, comfortable with a direct team culture, and who values a good sense of humor.

About the Role:

Our creator network is at the core of what we do.

As Creator Operations Manager, you’ll own the creator function end-to-end — building the systems, processes, standards, and team needed to make our creator pipeline reliable and scalable.

This is a senior operations role with direct responsibility for creator performance, client delivery, and operational efficiency. You’ll work closely with the Co-Founder and have significant ownership over the function.

Responsibilities:

• Own creator sourcing, vetting, onboarding, management, and retention
• Build and improve creator workflows, SOPs, quality standards, and performance benchmarks
• Build and maintain a reliable creator roster across niches, demographics, and content types
• Track creator KPIs, fulfillment, performance, and delivery timelines
• Identify bottlenecks and build systems to improve efficiency and reduce delivery risks
• Lead creator sourcers, outreach coordinators, and other team members
• Maintain an organized creator database with rates, availability, quality, and performance
• Partner with creative strategists to match creators with campaign goals
• Set standards for briefs, revisions, content quality, and final delivery
• Improve creator experience, retention, and performance while reporting key updates to leadership

Requirements:

• 3+ years in creator operations, influencer marketing, talent management, UGC, or agency operations at a senior/lead level
• Proven experience building systems, improving processes, and owning a function
• Strong understanding of creator selection, content quality, and client performance
• Data-driven with experience using KPIs to make decisions
• Experience leading or coordinating a small team
• Strong English communication, organization, ownership, and follow-through
• Proactive problem-solver comfortable making independent decisions
• Reliable availability during US Eastern Time (ET)

Nice to Have:

• UGC/ecommerce experience, TikTok Shop or creator marketplace familiarity, and experience with creative strategy or media buying

Ready to own and scale creator operations?

If you’re organized, proactive, and experienced in building systems and managing creator pipelines, we’d love to hear from you!

Apply now!