Support Australia's leading waste management and sustainability business by driving positive customer outcomes and strengthening financial performance.
The Opportunity
Your experience in credit collections and accounts receivable will play a key role in helping drive positive customer outcomes while supporting healthy cash flow across the business. You'll work within a collaborative finance team and contribute to improving collections performance through proactive engagement and data-driven decision-making.
Why join us?
Proudly Great Place to Work® certified
Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
Grow with stability: 100+ in our 10-Year Club by 2025
Dynamic talent network: 2,000+ across APAC and beyond
Competitive compensation with annual reviews
Comprehensive medical care for you and your family
Generous paid leave because work-life balance matters
Level up with LinkedIn Learning and tailored training
Flexible work setup
Staff Testimonial
“ Working for the best client and loving what you do makes everything enjoyable at work.” - Senior Broker, ASW Philippines.
What You’ll Do
Manage an assigned portfolio of customer accounts, driving timely debt recovery while maintaining excellent customer relationships.
Handle inbound and outbound customer communications to resolve outstanding balances, payment enquiries, and account issues.
Develop and execute effective collection strategies to reduce aged debt and improve Days Sales Outstanding (DSO).
Monitor customer accounts, investigate payment discrepancies, and negotiate suitable payment arrangements where required.
Prepare and maintain accurate collection records, debtor activity reports, and account updates.
Collaborate with internal stakeholders including Finance, Customer Service, Sales, and Commercial teams to resolve customer account matters.
Support continuous improvement initiatives that enhance collections performance, reporting, and customer experience.
Key Criteria
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
At least 3 years' experience in Credit Collections, Accounts Receivable, or a similar finance-related role in a regional/international environment.
Solid understanding of debt collection principles, accounts receivable processes, and credit management practices.
Strong negotiation, customer service, and stakeholder management skills with the ability to manage challenging conversations professionally.
Experience analyzing financial data and preparing collection or debtor reports.
Intermediate Microsoft Excel skills, including formulas, PivotTables, and data analysis.
Excellent attention to detail with strong analytical, organizational, and time management skills.
Ability to manage competing priorities while working independently in a fast-paced environment.
Strong written and verbal communication skills.
Work setup:
Manila (BGC, Taguig): Australian hours (6am - 3pm PHT or 7am - 4pm) with a full onsite setup during the training period and transition to hybrid of 3x onsite and 2x WFH after successful completion of training.