Credit & Collections Specialist

About Voltex Voltex Electrical is an Australian manufacturer and supplier of electrical accessories to trade customers across Australia and New Zealand. We are a forward-thinking, AI-embracing business where collections are relationship-led — not call-centre driven. We collect by understanding customers, solving problems, and protecting long-term trade relationships. About the Role We’re looking for a Credit & Collections Specialist to manage end-to-end credit control, including overdue account follow-up, new account onboarding, credit assessment, and related customer service. This is an empathy-led role. You’ll need to be firm on policy, fair with people, and confident handling sensitive conversations while preserving strong customer relationships. Success is measured by accounts resolved and relationships protected — not call volume. We value customer service skills as highly as collections experience, and Australian experience is essential. Key Responsibilities • Follow up overdue accounts by phone, email, and SMS in a relationship-led, non-scripted way. • Resolve payment issues, disputes, returns, credits, and customer service queries. • Assess new account applications, credit limits, and credit risk. • Work with sales, customer service, operations, and accounts to resolve issues quickly. • Manage the shared inbox and email correspondence promptly and professionally. • Maintain accurate records of collection activity, payment arrangements, and customer communication. • Prepare statements, invoice copies, reminders, and escalation notices. • Monitor overdue accounts, defaults, and customers at risk of administration or liquidation. • Support account maintenance, data entry, and ABN/entity record checks. Required Skills & Experience • High emotional intelligence and empathy. • Strong customer service experience. • Australian business experience, ideally with trade customers. • Credit or collections experience. • Confidence assessing credit applications and customer risk. • Understanding of ABNs, Australian entity types, credit reporting, defaults, and liquidation processes. • Fluent spoken and written English. • Strong negotiation skills — firm, respectful, and calm under pressure. • Excellent attention to detail, time management, and follow-through. • Confident using Microsoft Office, especially Teams, Excel, and Outlook. • Strong AI capability is required — you must be confident using AI tools to improve productivity, communication, reporting, analysis, and everyday workflow. Experience with ERP/accounting systems such as Connected Business, Xero, or similar is valued. Preferred Attributes • Proactive, resilient, and customer-first. • Strong problem-solver who can work independently. • Growth Mindset — desire to develop personally and professionally, willing to upskill and contribute beyond the core role; able to spot process-improvement opportunities and lead small efficiency projects with confidence. • Comfortable contributing to team OKRs. • Familiarity with ASIC records, credit bureaus, and director checks. Please Read Before Applying This is not a call-centre or BPO-style role. We are looking for someone who can build rapport, think commercially, and manage collections with care and judgment. You must have: • Australian business experience. • Fluent English. • A quiet, professional home office. • A valid passport and willingness to travel to Australia periodically. • Strong AI capability and willingness to keep learning new tools. Application Requirement Short video required As part of your application, please upload a short video with your camera on. In the video, answer the application questions which will be provided, and briefly describe your collections style — including how you balance empathy, firmness, and relationship preservation. • Competitive salary plus performance-based incentives. • Work from home in a supportive, close-knit team. • Professional development and exposure to a well-established Australian trade business. • Periodic travel to Australia.