Credit Control Analyst - CASTROL

Entity: Finance Job Family Group: Finance Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So, if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. About the role In charge of collection activities for the relevant portfolio(s) supported by the team to ensure trade debtor balances are tightly controlled and compliant to the Downstream Credit Policy. This includes regular contact with internal / external stakeholders in order to reach periodical goals / targets. In this role You will Effective cash collection and monitoring of customer accounts (or own portfolio – may be cross-business or cross-country responsibility) consistent with BP’s credit standard & policies and preparing collection reports. Monitor credit and fraud violations and inform / involve all relevant stakeholders within their DOA Dealing with customers’ accounts and keeping these fully reconciled Adhere to the Team’s regular KPI’s (such as working conditions and performance) Deal promptly with customer disputes / issues in order to secure payments and follow the escalation path Maintain and develop working relationship with Cross-functions (incl: Sales, Customer Service team etc.) Be able to identify key, strategic or high-risk business customers and issues and take actions together with the relevant stakeholders Apply all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails) Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant Manage order blocks, review/resolve all credit-held deliveries and customer restrictions. Compliance with all relevant Credit Management related and QMS policies What You will need to be successful Previous credit control / cash collection or customer service experience (preferred) Any kind of College Degree or Economics (High School) or equivalent experience with relevant language skills Able to deal with sophisticated situations while maintaining the right balance of customer and business focus Good level of analytical skills, numeracy and financial awareness. Effective problem-solving attitude. Excellent communication skills. Efficient time management and prioritization skills. Continuous improvement attitude with an open minded and adaptable work ethic. At bp, we provide the following environment & benefits to you Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long term career path and develop your skills with wide range of learning options Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us! At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Business process control, Commercial Acumen, Credit Management, Customer centric thinking, Digital Fluency, Financial Reporting, Internal control and compliance, Negotiating, Risk Management, Stakeholder Engagement Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.