We are looking for a highly organised and customer-focused individual to join our Credit Management team as a Credit Controller. We are seeking someone with excellent communication skills, strong attention to detail, and a proactive approach to problem-solving. This is an exciting opportunity for someone who enjoys building relationships, resolving issues, and managing multiple priorities in a fast-paced environment. You will play a key role in supporting cash collection activities, maintaining customer relationships, and ensuring outstanding balances are managed effectively. As a Credit Controller, you will be responsible for managing a portfolio of customer accounts in our Retained Team, and supporting the effective collection of outstanding receivables. Your duties will include: Managing the collection of outstanding receivables for an assigned customer portfolio (Retained Team) Maintaining regular contact with customers via telephone, email, and written correspondence regarding overdue invoices, payment commitments, deductions, and disputes. Reconciling customer Accounts Payable balances with Canon's Accounts Receivable records and coordinating the resolution of discrepancies. Investigating, managing, and resolving customer account queries and disputes, working closely with internal teams and external stakeholders. Escalating unresolved disputes in line with Service Level Agreements to ensure timely resolution and minimal impact on customer relationships and cash flow. Initiating the dunning process for non-paying customers. Placing and releasing credit holds in accordance with company credit policy. Collaborating with customers and internal stakeholders regarding financial transactions, payment methods, payment terms, and credit limits. Building and maintaining strong relationships across the business to support effective debt management and risk mitigation. Producing regular reports on aged debt, disputes, legal issues, collection activities, and portfolio performance. Identifying opportunities for process improvements to increase efficiency and effectiveness. Completing Credit Control administration tasks and supporting departmental projects as required. We are interested in candidates who can demonstrate: Excellent verbal and written communication skills. Strong customer service and relationship management skills. A proactive and solution-focused approach to problem solving. Strong organisational and time-management skills. The ability to manage multiple priorities and competing deadlines. Excellent attention to detail and accuracy. Strong analytical and decision-making skills. Confidence in handling customer queries, account investigations, and dispute resolution. The ability to work independently as well as collaboratively within a team. Good administration skills and a willingness to learn new processes. Intermediate to Advanced Microsoft Excel skills. A positive, inclusive, and professional approach to working with colleagues and customers. Canon Core Behaviours Customer Orientated Drive for Results People Orientated Caring for Self and Others Show Courage & Conviction Take Ownership & Accountability Act as a Team Player The salary for this role is £32,992 plus our comprehensive benefits package which includes 25days a/l and pension. #LI-AS3