Criminal Defense Intake and Scheduling Coordinator

JOB DUCK IS HIRING A CRIMINAL DEFENSE INTAKE AND SCHEDULING COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Criminal Defense Intake and Scheduling Coordinator and become the first point of contact for prospective clients, playing a key role in shaping their initial experience. In this role, you will engage with inbound leads, guide them through the intake process, and help determine the best next steps based on their needs. Your ability to communicate clearly and confidently while building trust will directly impact client conversion and satisfaction. This position is ideal for someone who is highly organized, naturally persuasive, and enjoys balancing empathy with professionalism. If you thrive in a fast-paced environment where attention to detail and strong interpersonal skills are essential, this opportunity offers a meaningful way to contribute daily.

Schedule:

Monday to Friday from 8:00 AM - 5:00 PM [PST][PDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Sending agreements and supporting clients through the onboarding process
• Scheduling paid consultations for qualified prospects
• Providing fee quotes using a predefined framework
• Reinforcing company communication protocols and boundaries professionally
• Collaborating with internal teams via Slack to update lead status
• Following up with leads to maintain engagement and drive conversions
• Asking qualifying questions to assess and screen leads effectively
• Handling inbound calls from prospective clients and conducting initial intake
• Maintaining accurate lead records using tracking tools

What We’re Looking For:

• Minimum 1 year of experience working as an Intake Specialist or in sales/customer service roles
• Experience handling inbound calls and client intake processes
• Proven ability to qualify leads and guide prospects through decision-making
• Strong verbal communication and phone presence with clear English pronunciation and Spanish fluency
• Ability to build rapport and confidently guide conversations toward conversion
• High attention to detail and ability to follow structured processes accurately
• Strong organizational skills with the ability to manage multiple leads simultaneously
• High ownership mindset with strong initiative, proactive problem-solving, and a demonstrated ability to consistently follow up and follow through on tasks with accuracy and accountability
• Professional demeanor with a client-focused mindset
• Interpersonal skills that balance empathy with assertiveness when setting boundaries
• Ability to communicate value in a natural and persuasive way
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.