Crisis Response Coordinator

TITLE: Crisis Response Coordinator

Pay Type: Salary

COMPENSATION: 

• Base: 53,000

• Mid-point: 63,000

• Max: 72,000

REPORTS TO:  Director of Crisis Response

ORGANIZATION SUMMARY:

Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through the All Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.    

Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system

POSITION SUMMARY:

The Coordinator is responsible for coordinating the day-to-day response to unsheltered homelessness within an assigned geographic zone. This position maintains a comprehensive understanding of priority encampments, individuals experiencing unsheltered homelessness, outreach activity, and active rehousing efforts. The Coordinator serves as the central point of coordination among outreach teams, housing and shelter providers, municipalities, public safety, behavioral health, and other partners to advance individuals toward shelter and permanent housing and support sustainable encampment resolution.

This role requires a highly organized, relational, and solutions-focused individual who can manage competing priorities, coordinate work across organizations, and create accountability through strong relationships and consistent follow-through. The ideal candidate is comfortable working independently in the field, proactively addressing barriers, and recognizing when additional support or leadership intervention is needed.

The Zone Coordinator reports to the Manager of Crisis Response.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Zone Coordination and Encampment Response

• Maintain a comprehensive understanding of unsheltered homelessness within the assigned zone, including individuals, encampments, emerging locations, outreach activity, and rehousing efforts.

• Establish priorities and coordinate response plans for encampments and other priority locations, including timelines, partner responsibilities, and measurable outcomes.

• Coordinate day-to-day implementation of response strategies, ensuring activities remain aligned with established priorities and progress toward sustainable encampment resolution.

Rehousing and Partner Coordination

• Coordinate with outreach teams, shelter and housing providers, municipalities, public safety, behavioral health, and other partners to advance individuals toward shelter and permanent housing.

• Maintain visibility into individual rehousing pathways, identify stalled cases, and facilitate connections and problem-solving to accelerate progress.

• Serve as the central point of coordination within the zone, ensuring clear responsibilities, effective communication, and follow-through across participating partners.

Progress Tracking and Accountability

• Maintain accurate, timely tracking of priority locations, individuals, outreach activity, rehousing progress, shelter and housing placements, and response outcomes.

• Monitor progress against established plans and timelines, using data and partner feedback to identify gaps and adjust activities as needed.

• Proactively address operational and partnership barriers, escalating significant challenges to the Manager of Crisis Response with recommended solutions and support needed.

• Provide regular, actionable updates to the Manager of Crisis Response on zone performance, priorities, emerging risks, and upcoming milestones.

Team and System Participation

• Participate in Crisis Response Team meetings, coordinated outreach meetings, encampment planning activities, and relevant CoC workgroups.

• Ensure all coordination efforts reflect person-centered, trauma-informed, housing-focused, and evidence-informed practices.

• KNOWLEDGE, SKILLS, and ABILITIES:

  • Organization and Coordination: Strong ability to coordinate multiple locations, individuals, and partners while managing competing priorities and deadlines.

  • Project Management and Execution: Demonstrated ability to develop clear action plans, define responsibilities, track milestones and timelines, and drive initiatives toward intended outcomes through consistent follow-through and accountability.

  • Relationship Building and Influence: Strong interpersonal skills, including the ability to build trust, collaborate across organizations, and move shared efforts forward without direct supervisory authority.

  • Judgment and Problem-Solving: Ability to assess competing priorities, anticipate barriers, develop practical solutions, and recognize when additional support or leadership intervention is needed.

  • Progress Monitoring and Data Use: Ability to use quantitative and qualitative information to track progress, identify gaps, and inform decisions.

  • Communication and Managing Up: Strong written and verbal communication skills, including the ability to clearly communicate priorities, responsibilities, and progress to diverse audiences and proactively bring risks, barriers, and decisions needed to leadership with practical recommendations.

  • Independence and Adaptability: Ability to work independently in a field-based, fast-paced environment while remaining flexible, organized, and focused on solutions.

  • Person-Centered Practice: Ability to build productive, respectful relationships with people experiencing homelessness and apply person-centered, trauma-informed, and housing-focused approaches.

  • Relevant Knowledge: Familiarity with homelessness response systems, street outreach, coordinated access, housing and shelter programs, behavioral health, or related human-service systems strongly preferred.

REQUIREMENTS:

• Two or more years of experience in homelessness services, human services, community-based programs, project coordination, case management, outreach, or another related field.

• Experience working with people experiencing homelessness or coordinating services across multiple organizations preferred.

• Must be comfortable regularly working in community and field-based environments, including locations where people are experiencing unsheltered homelessness.

• Must have reliable transportation, valid state-issued driver’s license, and car insurance. Please note that travel is required on a limited basis. 

• Must be flexible to work at different sites as scheduled. 

• Limited requirements must be able to maintain files and lift objects that weigh up to 25 lbs.  

WORK SCHEDULE

• Housing Forward considers normal hours of operation Monday – Friday from 8:00am-5:00pm. Some night and weekend meetings might be required to meet the needs of partner agencies or to represent Housing Forward at community meetings.

• Employees are able to work both remotely and in the office. Current Housing Forward guidelines state that employees must work at least 3 days per week in the office, but this is subject to change.

COMPENSATION:

• Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. Housing Forward has MLK Jr., Juneteenth, and Election Day as Days of Service.

• This position is eligible for employer-provided benefits including:

• Housing Forward pays 90% of employee Medical, Dental, and Vision insurance and 50% of Family Medical, Dental, and Vision insurance.

• Housing Forward provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance.

• Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.

For additional questions about the position, please contact Hannah Sims (Director of Crisis Response) hannah.sims@housingforwardntx.org.