CRM Architect

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Tools & Metrics Manager is a hands-on, technically focused role within Business Operations responsible for building, maintaining, and improving the tooling, automation, and overall systems that support PayJoy’s sales operational teams. This role reports directly to the Tools & Metrics Senior Manager and serves as an execution owner for the BizOps tooling roadmap. This person will spend most of their time configuring systems, implementing workflows, supporting integrations, maintaining data quality, and producing reliable reporting used by SalesOps, FinOps, Merchant Ops, SDR, and Lock Operations teams. The role is ideal for someone who is highly technical, detail-oriented, and eager to grow into broader system ownership over time. Responsibilities Configure, maintain, and improve BizOps tooling including CRM systems, automation platforms, compensation tools, and reporting frameworks Implement and maintain workflow automations such as lead routing, approvals, task creation, scoring logic, and status transitions Support integrations and data flows between systems using APIs, webhooks, and automation builders Monitor data quality and system behavior, investigate discrepancies, and help identify root causes and permanent fixes Build and maintain operational reports and dashboards used by SalesOps, FinOps, and country leadership Execute tooling requests prioritized by the Tools & Metrics Senior Manager and provide clear status updates Maintain clear documentation of workflows, system logic, and configuration changes to ensure auditability and continuity Requirements Two to four years of experience in Business Operations, Sales Operations, Revenue Operations, Systems, or Analytics roles Strong technical fluency with CRM systems, automation tools, and structured data Hands-on experience with integrations, APIs, webhooks, or automation builders Proven ability to translate clear requirements into system configurations and workflows High attention to detail, strong execution discipline, and comfort operating in complex systems Benefits Local benefits depending on the country of hire Company-funded health insurance for employee and immediate family Company-funded employee life and disability insurance Paid vacation days, unlimited sick leave $2,000 USD annual Co-working Travel perk $2,000 USD annual Professional Development perk Phone finance, headphone benefit, home office equipment allowance and wellness perks Catered lunches PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening