CRM Configurator

Opportunity Overview

We are seeking to recruit a CRM Configurator to support the ongoing development of University of Salford CRM system. The role will work with operational and technical colleagues to understand requirements, support configuration within Microsoft Power Platform, and help users feel confident using CRM as it develops.

Located in the Customer Contact Technologies team the CRM Configurator will be responsible for conducting hands-on configuration, customisation and extensions of the Microsoft Dynamics 365 CRM.

Applicants should be aware that this advert may close early if we receive a high volume of applications.

Key Responsibilities

• To work with relevant stakeholders and lead the CRM configuration and customisation
• Manage the design and development of D365 solutions to business requirements
• To support new projects as part of the CRM roadmap
• To analyse and investigate the impact of business requirements

• To maintain an up-to-date knowledge of systems used

About the School or About the Department

The Directorate of Student Experience and Support (SES) brings together Campus Experience, Customer Contact and Experience, and Student Support and Safeguarding.

We understand that academic success is enhanced when students operate in the right environment and with the right support available. As a result, we provide agile and adaptive services reflective of the different ways students and our customers want, and need, to access support and services.

Student Experience and Support is an early adopter of the Microsoft Dynamics 365 CRM (Customer Relationship Management) at the University of Salford, alongside Admissions and Recruitment teams, with the eventual aim of being integrated with every point on the student journey. 

What's in it for you?

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences.  Our difference makes us stronger, and together we share a passion for improving students' lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
• A rewarding career - where everything you do will make a difference. To our students, our local community, and the world around you

Job Description