CRM Optimization Specialist

At Campeón Gaming , we build the technology behind online casino and sports betting brands . We provide an all-in-one platform that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful. Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer managed services such as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management. This allows our partners to focus on growing their brand , while we support the technology and core operational functions of the platform. But what truly sets us apart is our people . We are a team of 190+ Campeones from 17+ nationalities , bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being people-first , building trust , embracing meraki , fostering team spirit , and adopting a growth mindset , both as individuals and as a company. We’ve been recognized among the Best Workplaces in Europe 2024 , consistently ranked as a Best Workplace in Greece (2021–2025) , certified as a Great Place to Work for 6 consecutive years , and awarded as Best Workplace for Women Hellas 2026 and Best Workplace in Tech Hellas 2025 . Ready to build this journey together? Your story starts here! We are currently looking for a talented CRM Optimization Specialist to join us. Key Responsibilities: • Support the execution of the CRM campaigns, including bonus configuration, segmentation of target audiences, and implementation of customer lifecycle communications. • Collaborate closely with cross-functional teams, including CRM, content team, and copywriters, to ensure consistent messaging and seamless campaign delivery. • Identify and recommend opportunities to optimize CRM campaigns, improving customer engagement, retention, and overall performance across all communication channels. • Conduct thorough testing of new bonuses, customer lifecycle journeys, missions, and tournaments to ensure accurate configuration, functionality, and compliance with established standards. • Monitor campaign performance and provide feedback on enhancements that can drive greater effectiveness and customer value. • Assist in maintaining high standards of campaign execution by validating targeting criteria, promotional mechanics, and communication workflows before launch. Requirements: • Bachelor’s degree in marketing, Business, or related field. • At least 1-3 years’ experience in CRM/lifecycle marketing. • Excellent command of the English language, both written and spoken. • Analytical mindset with strong knowledge in Excel and Basic SQL. • Collaborative mindset and critical thinking skills. • Previous experience in the iGaming industry will be considered an asset. What We Offer: • Competitive remuneration package & bonus scheme • Access to LinkedIn Learning programs as well as funding to educational programs of your choice • Private Medical insurance & Access to a 24/7 Employee Assistance Program • Monthly allowance for orders via the Wolt App & free drinks and snacks at the office • Coverage of your public transportation expenses and gym membership • Paid educational leave • Hybrid working model • Modern offices in the center of Athens • 360 feedbacks for Constant personal and professional development • Birthdays are always a day off! Equality/Diversity/Inclusiveness At Campeón Gaming we are proud to provide equal opportunities to everyone. We value our employees, and we welcome everyone, no matter their ethnic, cultural, or religious background, or their beliefs, family status, and sexual orientation. We support and encourage diversity, equal rights, and inclusiveness. Our team consists of people from different ethnicities and cultures, and we believe that this was our competitive advantage, leading our company to rapid growth. Therefore, we are committed to fostering an inclusive and friendly environment, where everyone has an opportunity to grow and develop within the company. Be part of our team!