CRM Service Manager - Microsoft Dynamics (m/f/d)

About the Job Allianz Technology is centralizing Microsoft Dynamics 365 CRM as a managed service across multiple operating entities. We're looking for a Program/Project Manager to lead this transition end-to-end — from operating model and governance to day-to-day delivery — and become the long-term owner of the platform's rollout across the group. What you do Define the program vision, roadmap, and milestones for Dynamics 365 CRM adoption across operating entities, aligned to business outcomes. Set up the governance model for CRM as a managed service: SLAs, RACI, escalation paths, and reporting cadence. Own program financials, risk, and scope — track dependencies and resolve issues before they hit delivery. Coordinate onboarding of business units and operating entities onto the platform, including data migration and integration touchpoints. Act as the single point of contact between business stakeholders, implementation partners, and technology governance. Report progress, risk, and decisions to leadership on a regular cadence. What you bring 6+ years in Program/Project Management within enterprise IT, ideally on CRM or ERP platforms, with a track record delivering multi-stakeholder, multi-entity rollouts across a large organization. Functional knowledge of Microsoft Dynamics 365 (Sales, Customer Service, or Marketing modules) Comfortable working with incomplete scope and building structure into it, rather than waiting for it to be handed over. Strong financial and risk management skills — budgeting, forecasting, scope control. Fluent in Agile, Waterfall, or hybrid delivery models. Ready to start immediately and build momentum from day one. Nice to have: PMP, PgMP, or PRINCE2 certification; Insurance or financial services background; Experience with Power Platform (Power Apps, Power Automate) or Azure integrations. Familiarity with AI technologies and GenAI platforms is a strong advantage. What we offer We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. About Allianz Technology With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Find us at: www.linkedin.com/company/allianz-technology . Commitment to Integrity, Fairness & Inclusion Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. To Recruitment Agencies Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz. 104004 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent