Croatian Customer Specialist – Remote-Friendly | 1,200€ Signing Bonus

Location: Athens, Greece Start Date: May 2026 Work Model: On-site or Remote (performance-based after 9 weeks) | Full remote for Croatia-based candidates after training About the Role Join one of the world's most recognised travel platforms and be the voice that helps travellers sort things out — fast and well. As a Customer Advisor on the Booking.com project, you'll handle inbound queries from Croatian-speaking customers, troubleshoot issues, and make sure every interaction is logged, resolved, and actually helpful. This is a role for someone who's a natural problem-solver, communicates clearly, and doesn't panic when the queue gets long. What You'll Be Doing Handling inbound calls and emails from Croatian-speaking customers Logging all interactions accurately in the customer service database Resolving complaints and escalating when needed, following company policy Troubleshooting customer issues using internal tools and support documentation Meeting SLA targets consistently Flagging patterns and offering recommendations on recurring issues What We're Looking For Fluent Croatian (C2) — non-negotiable English High School Diploma minimum Strong problem-solving and troubleshooting skills Comfortable working in a fast-paced, structured environment What's On the Table 14 salaries (that's 2 extra payments per year) 1,200€ signing bonus 50€ meal voucher/month Private Health & Life Insurance Performance bonus 25 days annual leave 40h/week | Mon–Sun, 08:00–19:00 rotating shifts | No night shifts Relocating from abroad? 3 months hotel accommodation provided You're covered while you get settled Based in Croatia? Work from home after successful training completion — no relocation needed Contract Permanent contract (on-site pathway) 6-month renewable contracts (remote pathway)