Job Details
Position:
Customer Service Agent (Croatian Market)
Location:
Athens, Greece available
onsite or remote
Start Dates:
22 December, 1 January, or 30 January
Shift:
Rotational 8-hour shifts between 09:00 and 19:00
Work Schedule:
40 hours per week (5 days/week)
Contract Type:
Permanent
Monthly Salary:
1,300 - 1,500 gross
Salary Structure:
Paid over 14 months per year
Additional Compensation & Benefits:
2 extra salaries (Summer & Easter bonuses)
Christmas bonus included
Meal allowance provided
3 weeks of fully paid hotel accommodation upon arrival
300 relocation bonus
Full assistance with legal hiring documents and local registration
About the Role
Join our team as a
Croatian-speaking Customer Service Agent
, based in Athens or working remotely within Greece. You'll be part of a friendly, international team dedicated to helping travelers and accommodation partners enjoy smoother, happier experiences every day.
Responsibilities:
Handle incoming calls, chats, and emails from customers and partners
Research and resolve inquiries efficiently and accurately
Support partners with room, rate, and availability questions
Provide information using internal systems and tools
What You Bring
Fluent in
Croatian and English
At least
6 months of experience
in customer service, hospitality, retail, or F&B
Excellent communication and multitasking skills
Comfortable with computers and online systems
Resident of Greece or willing to relocate with company support
What You Can Expect
Supportive and approachable leadership
A diverse, inclusive, and community-focused environment
Ongoing learning and
career development opportunities
25 days of annual leave per year