Cross-Functional Product Lifecycle Process Lead

Salary Range: $110,000.00 To $115,000.00 Annually Position T itle: Cross -Functional Product Lifecycle Process Lead – Project Manager Location: Remote (In the U.S) Other Considerations: U.S. Citizen or Permanent Resident (Required) POSITION SUMMARY This role leads and manages functions within the Product Lifecycle, with responsibility for the people, processes, and documentation that keep work moving cleanly from one team to the next. You would be assigned areas directly while also serving as the connection point between functions that too often operate in isolation — Intake and Triage, Discovery, Reuse, and SaaS governance among them. The "Cross-Functional" designation is deliberate: assigned areas may shift over time as program priorities change. The role sits within the Product Lifecycle team and reports to the team lead. It exists because the lifecycle depends on a level of connective work, institutional knowledge, and process discipline that no single existing function owns. Much of that knowledge currently lives with individuals rather than in written procedure, and handoffs between teams generate avoidable rework. You would be accountable for changing that — standing up durable structure, documentation, and quality practices in areas that have historically run on tribal knowledge. Success calls for someone senior enough to manage a technical team, redesign how multiple teams work together, and advise leadership with credibility. The right candidate brings a track record in two things at once: building working relationships across teams and building process and documentation where little exists. Expected outcomes include shorter cycle times, cleaner handoffs, defensible documentation, and institutional knowledge that survives beyond any one person. RESPONSIBILITIES Manage assigned Product Lifecycle area(s) directly — setting priorities, managing performance, developing staff, and establishing clear ownership and accountability Serve as escalation point for complex, high-priority, or high-profile items within managed functions, applying sound technical and analytical judgment Balance competing priorities across assigned areas while holding the line on delivery and quality Act as the connection point across lifecycle functions and their interfaces (e.g., Discovery, Reuse, SaaS governance), building relationships and removing the communication barriers that keep teams siloed Establish shared intake criteria, handoff standards, and communication touchpoints so work passes between teams with full context and minimal rework Facilitate recurring syncs across teams to surface blockers, clarify ownership, and align on prioritization Represent managed functions in modernization and organizational discussions, positioning them as repeatable models other teams can adopt Build and maintain a documentation baseline — SOPs, process maps, handoff criteria, decision logic, and knowledge-base articles — for functions that currently rely on undocumented knowledge Capture historical process context, timelines, and program history so institutional knowledge lives in written procedure rather than with individuals Set documentation standards and a maintenance cadence that keep artifacts current and defensible over time Track and report performance and process-health metrics (e.g., request volume, resolution time, data error rate, audit outcomes) to leadership Analyze request and program trends to recommend process improvements, tooling changes, or new service offerings Advise leadership directly, providing recommendations and guidance grounded in program and lifecycle expertise Provide oversight and advisory support for governance, compliance, and quality within assigned areas, including quality-control review of data, deliverables, and processes Ensure alignment with applicable security frameworks, VA cloud strategy, and enterprise architecture standards, and compliance with applicable federal regulations and VA policies (e.g., FedRAMP, FISMA, ATO processes, VA Handbook 6500) QUALIFICATIONS Must be able to pass a federal background investigation/suitability determination as required for VA contractor personnel Bachelor's degree in Computer Science, Business Management, or a related field, or equivalent experience Minimum 5 years of experience in cloud services, IT service management, or product/program operations Minimum 3–5 years in a leadership, team-lead, or cross-functional program role Demonstrated track record in both (a) building working relationships across teams and (b) building process structure and documentation from the ground up, with measurable gains in efficiency, cycle time, or handoff quality Hands-on experience with SaaS products and PaaS platforms (e.g., AWS, Microsoft Azure, Google Cloud Platform, ServiceNow, Salesforce) Working knowledge of ITSM frameworks (e.g., ITIL) and triage/ticketing systems Experience in federal government environments, preferably with VA or another large federal agency Familiarity with federal cloud security and compliance requirements (FedRAMP, FISMA, ATO processes) Clear written and verbal communication, including the ability to translate technical concepts for non-technical stakeholders Strong analytical and problem-solving skills with a record of practical, compliant solutions Preferred PMP — active certification, demonstrated progress toward it, or equivalent hands-on project/process management experience Additional certifications such as ITIL Foundation, Lean Six Sigma, AWS/Azure/GCP, or CISSP Prior experience within VA OIT or supporting VA cloud initiatives Direct experience with Reuse, SaaS Memo/Attestation, or ISO governance processes Experience with business process management, workflow automation, or process-mapping tools (e.g., Visio, Lucidchart, ServiceNow Workflow), or building knowledge-management/documentation programs WORKING CONDITIONS Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting.  PAY RANGE The base salary range for this position is $100,000 to $115,000 annually, depending on geographic work location, relevant experience, skills, education, internal equity, security clearance, and contract requirements. Geographic salary ranges are determined in accordance with the company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting. BENEFITS Sprezzatura offers a comprehensive and flexible benefit package to include: Medical, Dental, and Vision Health Saving Account (when enrolled in eligible plan) with Company contribution Company paid Life, Accidental Death, Short-term & Long-term Disability Voluntary Accident, Hospital Indemnity, & Critical Care Insurance Voluntary Medical & Dependent Care Flexible Spending Accounts Accrued Paid Time Off & Company Paid Holidays 401(k) Retirement Plan with Company match WORK AUTHORIZATION Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO STATEMENT Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.