CSM Brazil/LATAM

Join Jus Mundi – To Power Global Justice 🚀⚖️ Founded in 2019 and recognized as a mission-led company, Jus Mundi is pioneering legal technology to power global justice through artificial intelligence. 🌍 Headquartered in Paris, with additional offices in New York, London, and Singapore, Jus Mundi serves over 150,000 users, including top law firms, multinational corporations, government bodies, and academic institutions in more than 90 countries. By combining legal expertise with cutting-edge AI technology, we provide global legal intelligence, data-driven arbitration professional selection, and business development services. What Makes Jus Mundi the Place to Be 🌟 🧬 Our Values : With core values as Friendly , Committed , Explorative , and Excelsior , we cultivate a dynamic environment that encourages collaboration, innovation, and continuous growth. 🚀 Legal Is the Next Frontier for GenAI : Legal is one of the top industries ready to be transformed by GenAI. At Jus Mundi, we’re building transformative AI where it has the power to make the most impact. 🌐 Proven Product Market Fit : Jus Mundi has secured product-market fit in global markets since launch, partnering with top-tier law firms, government bodies, and major corporations, including Freshfields, Quinn Emanuel, Wong Partnership, Total Energies, Canada, UK, and Japan. 💸 Strategic Investment : We recently raised over $20 million in Series B funding from prominent strategic international investors, including Acton Capital, True Global Ventures, C4 Ventures, and FJ Labs, fueling our growth and innovation. 🤖 Legal Meets Tech : Our engineers and former lawyers collaborate closely with large language models (LLMs) to pioneer the future of generative AI and reshape professional services. 🌟 Exceptional Team : Work with talented professionals from industry leaders, including engineers, legal experts, and AI specialists from companies like Google and Amazon who are pushing the boundaries of legal tech. 📌 About the Role Jus Mundi is looking for a Customer Success Manager to lead our expansion in Brazil and Latin America. As a CSM - Brazil/LATAM , you'll play a key role in driving customer adoption, satisfaction, and retention across the region . This is your chance to work at the intersection of law and technology, empowering legal professionals with AI-powered research tools that transform the international arbitration and investment law landscape. 🌍 This role is ideal for someone who is curious about AI, passionate about legal innovation, and excited to build lasting relationships with top law firms and legal departments across Latin America. 🙌 The Team You'll be part of our Customer Success team, dedicated to ensuring our clients maximize the value of Jus Mundi's platform and achieve their legal research goals . Our team is known for its collaboration, proactive problem-solving, and customer-centric approach , and you'll have the opportunity to work with top professionals across product, engineering, sales, and legal operations . As our CSM dedicated to LATAM, you'll help shape our regional customer success strategy and work closely with international teams while building strong local relationships. 🌟Your mission at Jus Mundi Customer Onboarding & Activation Manage onboarding and lead kickoff calls to create success plans aligned with customer goals Deliver product training with a strong focus on AI features Drive customers to initial value milestones within agreed timelines Ongoing Customer Management Serve as the primary point of contact for a portfolio of customers across Brazil and LATAM Conduct periodic business reviews and success planning sessions Track usage, engagement, and satisfaction metrics Collaborate with Support and Product to resolve issues and relay customer feedback internally Retention & Upsell Monitor contract timelines and lead renewal conversations for designated accounts Identify and lead expansion conversations within assigned accounts Coordinate with Sales to contribute to expansion pipeline and revenue targets Reporting & Documentation Keep CRM and CS tools up to date with account data, interactions, and status Provide regular reporting on account health, risks, renewals, and expansion opportunities ⚙️ Preferred Experience and Skills 3+ years of experience in legal tech, law firm environment, or legal services (associate level acceptable) Fluency in Portuguese, Spanish, and English (mandatory - you'll work with clients across LATAM and collaborate with international teams) Located in LATAM Full remote work capability with excellent communication skills Essential Skills Strong interest and aptitude for AI - ability to understand, articulate, and train clients on AI-powered legal research tools Excellent relationship-building and communication skills with legal professionals Proactive, organized, and comfortable working autonomously in a remote environment Strong problem-solving mindset and customer-centric approach Ability to understand legal workflows and research needs (experience with international arbitration or investment law is a plus) Comfortable with CRM tools, data tracking, and reporting Bonus Skills Prior Customer Success Management experience (not required but valued) Background in international law, arbitration, or investment law Experience with SaaS platforms or subscription-based business models Familiarity with legal research databases or legal technology tools 🔄 Interview process We’re proud of our multicultural team representing 37 nationalities! To ensure smooth communication, please apply in English (CV and application form questions). Screening Call with Laurine, Talent Manager (30-min) Interview with Jessica, Head of CSM (1-hour ) Business case interview with Bianca, Director Brazil, and Agustin, Account Executive LATAM (1H30) Team-Fit Interview with different team members from the Revenue team (30-45 min) Final HR call with Anna, VP of People, or Jean-Rémi, CEO (30-min) Please note that, due to the nature of the sector we operate in, the final steps of our recruitment process include reference calls and a background check. At Jus Mundi, we believe that diversity, equity, and inclusion are key to our success. Confidence can sometimes hold us back from applying for a job, but we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. We celebrate diverse backgrounds, experiences, and identities, and we encourage you to apply regardless of how you identify. Whether you’re early in your career or a seasoned professional, your unique perspective and skills are what matter most. Join us in building a workplace where everyone feels valued, empowered, and excited to contribute their best work every day.