Cust Supp Mgt Professional
- Hiring from
- Mexico
- Work type
- Hybrid
- Posted
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The Customer Service Representative is a pivotal role within the BGA Americas Aftermarket team within Honeywell Aerospace. The selected candidate will be the focal for MSP Avionics & Mechanical Components contract support and the integrity of our business systems. The job responsibilities will include:
- Enter contracts for MSP Avionics & Mechanical Components, supporting new aircraft enrollments, contract transfers, and renewals.
- Provide top-end support for the Sales, Contracts, Disputes and Customer Accounts teams.
- Proficiency in SAP and SFDC (SalesForce.com) as well as the MyAerospace portal.
- Support high end global customers and Honeywell dealers while prioritizing critical issues to ensure customer requirements are met on time.
- Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
- Responsible for maintaining metrics relating to workload and revenue generating activities.
Strong written and verbal communication and presentation skills
Other responsibilities may include:
- Collaborate effectively with internal Honeywell Aerospace resources to provide solutions
- Responding to customized contract requests - expedited and / or preferential
- Actively participate and sometimes lead team meetings, process improvement teams, and other activities as assigned.
Key success measurements for this position include: customer satisfaction; attention to detail; effective problem resolution and effectiveness of communication with internal and external customers.
YOU MUST HAVE
- 0 years of proven experience in customer support management
- Strong leadership and people management skills
- Ability to build and maintain strong customer relationships
- Experience in driving process improvements and implementing best practices
Additional Qualifications
- Must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
- Ability to make sound business decisions and take quick actions to execute
- Exceptional verbal and written communication skills
- Demonstrate strong analytical and problem-solving skills
- Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships
- Excellent time management and organization skills
- Working knowledge of export requirements and/or government regulations is a plus
- Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times
- Knowledge of basic financial principles is a plus
- Demonstrated ability to work in a changing environment is strongly preferred
- Great grasp and passion for customer service