Custodial Accounting Receivables and Collections Specialist
Role Description:
Collections Management
Monitor AR aging reports to identify overdue accounts and take proactive collection actions.
Communicate professionally with customers via email and phone to request remittances or follow up on delinquent balances.
Escalate unresolved, high-risk, or long-standing delinquent accounts to upper management or legal counsel when necessary.
Cash Application & Payment Processin
g
Process and apply high-volume incoming payments accurately across ACH, wire, check, etc.
Interpret and resolve complex remittance formats, including partial payments, short pays, and unapplied cash.
Ensure all daily financial inflows are reconciled perfectly with bank statements and internal accounting ledgers.
Discrepancy Resolution & Reporting
Investigate payment discrepancies, trace transactions end-to-end, and identify root causes for deductions or short pays.
Prepare and submit regular AR aging, unapplied cash, and collection status reports for management.
Process refunds, credits, and necessary write-offs in compliance with internal financial controls.
Cross-Functional Collaboration
Partner seamlessly with other teams like CS, EDR, etc. to address and resolve customer billing disputes.
Support month-end and year-end closing processes, ensuring all documentation is audit-ready.
Required Qualifications
Experience: 3–5+ years in Accounts Receivable, Credit & Collections, or Cash Application, preferably within high-volume environments.
Technical Skills:
Advanced proficiency in MS Excel (Pivot Tables, VLOOKUP, etc.)
Hands-on experience navigating Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle, NetSuite, or Sage).
Core Competencies: Strong root-cause analysis skills, high attention to detail, clear communication, and excellent negotiation abilities.
Role type
Finance
Role
Accounts Receivable Clerk
Locations
Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
Remote status
Hybrid
Work Schedule
11:00pm - 08:00am Manila
Shifting Schedule?
false
Shifts with Daylight Savings?
true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟
You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀
You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉
You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢
You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼
You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.