Custody Operations Officer

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Job Summary

• Global and Local Custody operations handling.
• The effective handling and settlement of all security transactions on behalf of the bank’s clients and keeping all records up to date in a manner that will reduce the incidence of risk to the bank.
• Ensuring IT security and best practice is maintained and day to day smooth running of the securities system.
• Primary contact with clients ensuring that the quality of service provided is of international standard and work with the supervisor/manager to improve standards to level expected by Bank clients.

Job Description

Development and implement efficient digital and communication campaigns

Operations & Risk Management:

• Process client trade and corporate actions instructions on the securities system.
• Ensure settlement of trades and corporate actions on due date.
• Maintenance and recording of all transactions in a timely manner.
• Ensuring that client receives error free custody reporting from the system.
• Reconciliation of client entitlements in respect of the relevant corporate actions not limited to cash dividends, bonus and rights issues.
• Ensure prompt collection of income entitlements.
• Ensure prompt collection of cash dividend paid by companies.
• Ensure proper record keeping/capture of all corporate events.
• Securities and cash reconciliation exercise where applicable on a daily basis.
• Securities system dashboard management to ensure that all daily deliverables are met.
• Liaise with Global markets for FX rates booking and confirmation in respect of clients trades and funds repatriation (where needed).
• Liaise with bank commercial operations for cash processing.
• Filing of all documents used in the course of work.

Client Services:

• Respond to clients on all custody related operational matters.
• Ensure proper follow up with clients until resolution of any issues.
• Pro-actively take the lead with clients to avoid any settlement delays or failure where possible.
• Provide any market information to the client as and when requested (per SLA)
• Understanding and operating in line with the business’s risk management framework.
• Participate actively in product risk review exercise and provide input where necessary.
• Mitigating operational risk and diligent risk event monitoring and reporting.

Mandatory Risk and Control objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Client services & Others:

• Respond to clients on all custody related operational matters.

• Ensure proper follow up with clients until resolution of any issues.

• Pro-actively take the lead with clients to avoid any settlement delays or failure where

• possible.

• Provide any market information to the client as and when requested (per SLA)

• Contribute where possible in minimizing the department’s cost with smart ways of working.

• Contribute where possible in identifying revenue opportunities.

Role/Person specification

Preferred education and experience

• Diploma or B- Commerce degree

• 3 years’ experience in a securities services business

Knowledge & Skills:

• Risk management skills
• Operational efficiency
• Organisational skills
• Stakeholder management skills
• Financial markets

Competencies:

• Adapting and responding to change
• Coping with pressures and setbacks
• Deciding and initiating action
• Delivering results and meeting/exceeding expectations
• Working with people

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)