Job Description
Do you speak German and another language? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.
What will you do?
As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.
In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.
You will receive initial training from a colleague before starting to work independently.
Job Requirements
We are looking for you, because you...
- are communicative and have a knack for smooth conversations;
- have prior experience as a customer service representative;
- are proficient with systems (preferably Salesforce) and excel at multitasking;
- are fluent in German and at least one other language (please see the list of additional languages below) and are confident to help customers in that language. You would be a standout candidate if you are fluent in a third language;
- speak English to be able to understand you’re international colleagues;
- handle stress well and remain composed under pressure;
- are patient, a good listener, and possess commercial insight;
- have all the necessary documents to be able to work in Poland.
We believe in on-the-job learning! If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of the necessary documents to be able to work in Poland.
We offer you...
💰 a base salary of 73 200 PLN per year gross, based on a fulltime employment.
🗺️ a language bonus per foreign language that you will be working in, the Polish language excluded.
🌴 26 vacactiondays to use for a well-deserved vacation or to just life your life outside of work!
☀️ a holiday allowance for when you take at least 14 days off, perfect to enjoy during your well-deserved break!
🏙️ 60% working in our office in Kraków - you will be able to work 40% at home.
🌍 The possibility to work (fully) remote for a given period when you make use of our workation options.
💻 a fully equipped home office.
💡Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.
📚 Unlimited opportunities to learn and grow - your knowledge and development is key. Develop at your own pace in our online learning world.
😷 Participating a private medical insurance via Medicover.
🦾 The use of a Sport Pass for unlimited sport possibilities for you and your family;
🤩Plenty of social activities! Play a game together, or party with us at our company events and afterwork drinks. There’s something to do for everyone!
Working hours are as follows:
Monday to Friday from 08:00 – 16:00 // 09:00 – 17:00 // 10:00 – 18:00
Working on Saturdays, Sundays or National Holidays are also a possibility: in that case you will receive an extra allowance, or you can choose for extra free days!
What about us?
We are a fast-growing international organization with 39 webshops in 36 European countries! Or head office is based in the Netherlands but with a growing customer base we've expanded our offices to Barcelona (Spain) and to Kraków (Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.
Are you ready?
Are you ready to take on the challenge of bringing 100% Ambience to Europe? Excited? Let us hear from you! Send us your motivation and CV and who knows, you might soon be part of our team!
We start with a 15-minute introduction online, followed by a first interview at our Kraków office. If the energy sparks on both sides, we’ll warmly welcome you on board! 🎈
Do you speak German with one (or more) of the below languages?
- Dutch
- Polish
- Czech
- Slovakian
- Romanian
- Hungarian
- Croatian
- Danish
- Finnish
- Norwegian
- Swedish
When you speak one (or more) of the below languages, please let us know!
- Albanian
- Bosnian
- Bulgarian
- Estonian
- Greek
- Latvian
- Lithuanian
- Macedonian
- Serbian
- Slovenian
- Turkish
- Ukranian
- French
- Italian
- Spanish
- Portuguese
Acquisition based on this vacancy is not appreciated.