Customer Care Coordinator - Italy (m/f/d)

ABOUT US:

Leica Geosystems, part of Hexagon, is a global company supporting measurement professionals worldwide. Based in Switzerland and with 200 years’ experience it offers products for surveying and geographical measurement and is the global market leader for geodetic instruments.

Hexagon is a global leader in sensors, software and autonomous solutions and has approximately 21k employees in 50 countries.

Hexagon’s Geosystems division provides a comprehensive portfolio of digital solutions that capture, measure, and visualize the physical world and enable data-driven transformation across industry ecosystems.

ROLE & PURPOSE OF THE POSITION:

• To provide efficient and courteous customer care when required by existing and potential customers based in Italy.
• To provide the required office support for sales and support personnel.
• Handling general enquiries from customers, sales and support personnel.

DUTIES & RESPONSIBILITIES:

• Manage the sales order process through to billing using the SAP status reports ensuring

that the corporate guidelines on the method of shipment are adhered to.

• Ensure that the sales orders are processed within agreed deadlines and that customers

and the sales team are informed of delivery dates and any subsequent changes.

• Liaise with Sales and Technical Support to ensure that all deliveries are carried out in

line with customer expectations.

• Liaise with Purchasing, Warehouse, Sales and Support to ensure timely dispatch of

orders.

• Ensure that quotations are raised by the sales team for any order to be processed.
• Assist with the prompt resolution of customer queries credit notes to aid the cash

collection process.

• Ensure that all Sales Reps and/or customers receive a confirmation of order and that all

details are checked to minimize errors in invoicing.

• Assist with customer complaints and warranties issues to ensure customer satisfaction.
• Ensure that subscriptions are invoiced timely and efficiently.
• Ensure that all issued information, whether written or verbal, is both accurate and

authorized.

• Ensure that all work is carried out in accordance with the company’s quality system.
• Maintenance of comprehensive filing system in SAP.
• Archiving and disposal of aged records in accordance with company policy.
• Other duties as may be required by the Team Leader or Operations Manager

EDUCATION / QUALIFICATIONS / EXPERIENCE / COMPUTER SKILLS:

• Ability to build and maintain relationships with key customers
• Experienced in using SD, MM and Supply Chain SAP modules (R/3 or HANA)
• Excellent communication skills, both verbal and written
• Excellent PC skills including MS Office
• Confidence to work on own initiative
• Organized and thorough with good attention to detail
• Ability to work under pressure
• Need to be adaptable to meet the dynamic and changing needs of the business.

LANGUAGE:

• Italian and English (fluent written and verbal) is a pre-requisite.
• Any further language is a strong advantage.

OFFER:

• Competitive remuneration package: fixed part + bonus paid 2 times a year in March and September. The bonus is calculated according to the company's performance.
• Stable employment conditions: permanent contract
• Ticket Restaurants (2420 euro net by year)
• Life insurance paid for by the company
• Possibility to apply at any time for private medical insurance with Adeslas
• Modern office in an attractive location in Barcelona (5 minutes walking from Sants Train Station)
• Friendly and international working environment with collaborative spirit. We have employees with +33 different nationalities in our Barcelona office!
• Access to an online platform reserved for our employees where you can benefit from discounts on more than 50 brands including fashion, technology, travel, culture, etc.
• Remote work policy: the company provides 250 euro per year gross to manage internet and other expenses.
• Teleworking model: hybrid model with a lot of flexibility
• Flexible benefits in transport, education, kindergarten (Cobee)