Customer Care Coordinator (Part Time) - Beau Rivage

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
At Beau Rivage Resort & Casino, every guest interaction matters—whether it's in person or over the phone. As a part-time Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver WOW service with your professionalism, empathy, and attention to detail.

Your voice will set the tone for the MGM experience—right from the comfort of your home.

THE STARTING RATE: $16.40 an hour

TRAINING SCHEDULE:

All new hires are required to complete a 4-week on-property training program. The training schedule is as follows:

• 40 hrs | 11:00am - 7:00pm
• Monday - Friday
• Attendance is required for all four weeks, regardless of part-time or full-time status

WORK ENVIRONMENT:

• This is a remote (work-from-home) position
• You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth)
• Occasional in-person meetings and/or training will be required at our office or designated locations

THE DAY-TO-DAY:

• Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events
• Greet every caller with warmth, enthusiasm, and a genuine desire to help
• Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism
• Proactively upsell and cross-sell experiences to enhance the guest journey
• Represent the MGM brand with care, consistency, and a focus on personalized service

THE IDEAL CANDIDATE:

• Brings 1+ years of prior relevant work experience in a call center setting or a customer service position
• Holds a High School Diploma or GED
• Possesses strong computer navigation and multitasking skills
• Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence

THE PERKS & BENEFITS:

• Work-from-home flexibility for better work-life balance
• Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts
• Access to exclusive deals through our partner network (travel, electronics, wellness, and more)
• Comprehensive health care, 401(k), and paid time off
• Free meals during on-site meetings or trainings
• Opportunities to grow your career across a global hospitality leader

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15084

Are you ready to JOIN THE SHOW? Apply today!

About Us

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.