Customer Care Executive

Respond to customer queries promptly and professionally Communicate solutions and information to merchants and consumers effectively Route escalations to the appropriate channels Engage in training and development initiatives to improve technical and soft skills Ensure timely follow up and ensure exceptional service to meet the overall business goals Will be required to work rotating shifts, including weekends and public holidays Good to have previous experience in providing exceptional customer service Strong background in logistics, both air and road transport is a plus Experience in e-commerce and start-up environments will be highly advantageous Proficiency in using various communication channels such as E-mail, Chat, and Social Media Fresh grads are welcome to apply English proficiency is a MUST