Customer Care Representative FR & EN (m/w/d)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Customer Care Representative (m/w/d), you will directly report to our Customer Care Manager and you will join our Customer Care Department in Vernier (Switzerland).

You will be the central link between the customer, the operations and the sales team to ensure clients' requirements are met in the most efficient and cost-effective way.

In this exciting role you will:

• Build Customer Care strategy and follow global guidelines;

• Identify opportunities for improvement in Customer Care and participate in projects when relevant;

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues;

• Work with the customer care team on customer engagement;

• Daily communication and collaboration with customers, operations, sales and the shared service center;

• Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally;

• When applicable determine corrective action with the help of the Support Office and Control Tower;

• Prepare Debit and Credit notes, process quality notifications and Customer Returns;

• Manage customer expectations and building relationships;

• Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings;

• Ask for and act upon Customer feedback;

• Maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements;

• Provide coverage and support accounts for other team members;

• Follow the new Customer/product processes and contribute to improve New customer experience;

• Participate to Customer visits and presentations.

Your success profile includes:

Due to its activities, Givaudan is subject to the regulations of the OFAC (Office Fédéral de l'Aviation Civile). Please note that later in the recruitment process we will ask you to provide a criminal record.

Our Benefits:

We are looking forward to receiving your application! Please make sure you enclose your CV, Cover Letter, Diplomas and Work Certificates.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.