Customer Care Representative (Remote In Portland, OR)

Customer Care Representative (Remote) Location: Portland, OR & Surrounding Areas Join our team as a Customer Care Representative and become a trusted advocate for patients by helping them navigate healthcare payment solutions with confidence and compassion. This is an exciting opportunity to work remotely while supporting patients through our program, providing outstanding service, and helping individuals manage their healthcare financial responsibilities. What You'll Do As a Customer Care Representative, you'll be the voice of the program, helping patients understand their accounts and providing a positive customer experience during every interaction. Responsibilities Include: Handle inbound calls from current and prospective account holders. Place outbound calls to welcome new customers, assist with account servicing, follow up on past-due accounts, and support special outreach campaigns. Deliver a white-glove customer experience while serving as an advocate for patients and ambassador for the brand. Accurately document customer interactions and account activity within a proprietary CRM system. Escalate concerns and complaints as needed while maintaining professionalism and empathy. Participate in ongoing coaching, training, and quality evaluations to continuously improve performance. Embrace feedback and development opportunities in a collaborative team environment. Help drive program enrollment, increase payment activity, and support patient financial wellness. What We're Looking For We're seeking customer-focused individuals who enjoy helping others, communicating effectively, and solving problems. Required Qualifications: Strong customer service mindset with a passion for helping people. Ability to communicate professionally and confidently over the phone. Comfortable handling both inbound and outbound calls. Reliable attendance and ability to work independently in a remote environment. Must reside in the Portland, OR area or surrounding communities. Ability to travel onsite for equipment pickup and return when necessary. Remote Work Requirements To ensure success in this remote position, candidates must meet the following work-from-home requirements: Workspace Requirements: Private, quiet workspace dedicated to work activities. No shared working environment with other individuals during work hours. Reliable childcare arrangements during scheduled shifts. Internet Requirements: Fiber internet Minimum internet speed:100 Mbps download and 35 Mbps upload Password-protected private network. Available Ethernet port for wired connection during working hours. Ethernet cable can be provided (up to 25 feet). Why Join Us? Work from home while making a meaningful impact on patients' lives Receive ongoing coaching, mentorship, and career development support Join a collaborative team focused on service excellence Build valuable experience in healthcare and financial services Be part of a mission-driven organization committed to patient advocacy #westpriority26 Job Type & Location This is a Contract to Hire position based out of Beaverton, OR. Pay and Benefits The pay range for this position is $19.00 - $20.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Beaverton,OR. Application Deadline This position is anticipated to close on Oct 2, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.