Customer Care Specialist - Norwegian

The Customer Care Specialist is responsible for delivering high-quality operational and technical support to pharmacies across Norway. The role serves as a key point of contact for pharmacy employees, ensuring efficient resolution of incidents, requests, and operational inquiries while maintaining a high level of customer service.

The Customer Care Specialist coordinates with internal and external stakeholders, including IT, wholesalers, master data teams, market teams, and pharmacy operations, to ensure stable pharmacy operations and timely resolution of issues. The role is critical in enabling pharmacy employees to effectively use systems, tools, and processes while remaining compliant with company policies and procedures.

Governance and Case Management

• Monitor and triage incoming tickets, ensuring they are routed to the appropriate support team
• Own-case follow-up and documentation to ensure clear handovers and timely resolution

User Support & Backoffice Support:

• Operations Support: Provide day-to-day support to pharmacies across core tools, pharmacy system (Ascent) and way of working
• Technical and IT-Support: Manage user access to systems and relevant platforms, including shared mailboxes and telephony services at pharmacy. Support of pharmacy hardware (e.g., PCs, printers and scanners)
• Supply Chain Support: Support key operational processes related to e.g., Ordering, deliveries, documentation and daily settlements and other delivery-related questions
• ​Master data Support: Create, maintain and update customer and pharmacy information in core systems to ensure data quality

Monthly salary gross: 2500 - 3200 EUR

The team works on rotation principle:

Mo-Fri 9:00-18:00 / Mo-Fri 13:00-22:00 / Tu-Fri 9:00-18:00 and Sat 10:00-19:00

Requirements:

• Previous experience in an IT helpdesk or other IT-related field
• Strong verbal and written communication skills in Norwegian and English
• Customer Service mindset
• High School Diploma/GED or equivalent experience.

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

​1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.

If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com