Customer Care Specialist - Work From Home

About the Opportunity We help union members, credit union members, association members, and their families across Canada access permanent benefit programs designed to provide long-term protection. Our team focuses on making the process simple, clear, and supportive for working families. As we continue to expand, we're looking for driven, people-oriented individuals who want a flexible remote career with training, mentorship, and growth potential. What You'll Do In this position, you'll meet with members and families virtually to walk them through their available benefit options. You'll provide clear information, answer questions, assist with basic documentation, and help create a positive experience from the first conversation through ongoing follow-up. Your responsibilities will include: Meeting with members and families through Zoom Reviewing benefit programs in a simple and professional way Helping clients complete required forms accurately Keeping organized records of appointments and applications Following up with members to provide continued support Working with leadership and teammates to improve the client experience Participating in ongoing training, coaching, and career development What We're Looking For We're seeking individuals who are professional, reliable, and comfortable communicating with people online. The right candidate is coachable, organized, and motivated to grow within a team-focused environment. Qualifications Must be legally authorized to work in Canada or US High school diploma or equivalent required Post-secondary education is considered an asset Previous experience in customer service, administration, sales, or client support is preferred Comfortable using Zoom, email, and basic computer systems Key Strengths Strong communication skills Professional and friendly approach Excellent organization and attention to detail Ability to manage time effectively while working remotely Adaptable and solution-focused mindset Willingness to learn and take feedback Team-first attitude What You Can Expect Full Benefits Package – dental, prescription coverage, travel insurance, and more Work-From-Home Flexibility – remote position with independence in your schedule Structured Training – hands-on guidance, mentorship, and ongoing support Advancement Opportunities – room to grow based on performance and leadership potential Incentives & Recognition – bonuses, rewards, and incentive travel opportunities Supportive Team Environment – positive culture with leaders invested in your success Purposeful Work – support families by helping them understand important long-term protection programs