Customer Communications Specialist

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! Role overview We are seeking a detail-oriented Customer Communications specialist to support the Global Customer Experience team at Bazaarvoice. This role will act as an extension of our Center of Excellence (CoE), primarily focusing on the planning, configuration, and execution of Priority 3 and Priority 4 customer communications. The ideal candidate will take ownership of our operational calendar, maintain internal documentation, and serve as a liaison for our APAC stakeholders. Primary Responsibilities: Campaign Execution: Build Gainsight journeys, configure targeting parameters, and design email content using Stripo for ready-to-execute Priority 3 and 4 campaigns (e.g., newsletters, webinars, events, and product updates). Calendar Management: Continuously update the global customer communications calendar to ensure cross-functional visibility and prevent audience fatigue. Governance & Documentation: Maintain and update our internal documents to ensure internal alignment and streamlined intake processes. APAC Alignment: Meet regularly with APAC regional leads to intake requests, discuss specific regional needs, and ensure communications are deployed at optimal local times. Quality Assurance: Conduct thorough content reviews and testing before deployment to maintain a high standard of professional, client-facing brand consistency. Required Experience & Competencies: Experience: 1-3 years of experience in Marketing Operations, Email Marketing, or Customer Marketing, ideally within a B2B SaaS environment. Mandatory Technical Proficiency: Hands-on experience with marketing automation or Customer Success platforms ( Gainsight and Salesforce experience is highly preferred). Design Tools: Familiarity with email design platforms (Stripo experience is a strong plus) and basic HTML/CSS for troubleshooting formatting. Project Management: Proven ability to manage multiple execution-ready campaigns simultaneously, update operational calendars, and maintain internal wikis (e.g., Confluence). Communication Skills: Strong written and verbal English communication skills, with the ability to collaborate effectively with global cross-functional teams (specifically APAC stakeholders). Attention to Detail: Exceptional quality assurance skills to ensure error-free targeting and formatting for audience-ready communications. #LI-Hybrid#LI-CK1 Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Discover Life at Bazaarvoice Want to see our culture in action? Explore our channels to see the bigger picture and meet the teams behind the tech: Global perspective : Head over to our global Linkedin Life P age , Life at Bazaarvoice to see what makes us tick worldwide. Regional Teams: Visit our APAC Life Page to see what life is like in our local offices. Want an inside look at Bazaarvoice India ? > Follow our journey and check out our team reviews on AmbitionBox Commitment to diversity and inclusion B azaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. Please note that a standard background verification (BGV) forms part of our selection process. This will be conducted with your consent and will strictly focus on information relevant to the role.