Intern - Technical PMO & Product Operations

The intern will support the team in managing project and product operations activities, maintaining tools and processes, improving reporting and visibility, documenting requirements and workflows, and identifying opportunities to improve operational efficiency through better processes and automation. The role provides exposure to cross-functional teams including Product, Engineering, Program Management, and other business stakeholders in a global organization. What You Will Be Doing Project & Operational Coordination: Support assigned projects and operational initiatives by tracking actions, milestones, dependencies, risks, and follow-ups. Product Operations Tool Support: Assist with the day-to-day use and support of tools such as Jira, Aha!, and related product or project management platforms. This may include supporting boards, filters, dashboards, workflows, fields, and basic automation under guidance. Requirements & Process Documentation: Work with stakeholders to understand operational requirements, document existing processes, and help translate business needs into clear process or tooling requirements. Dashboard & Reporting Support: Assist in creating and maintaining dashboards and operational reports using tools such as Jira, Power BI, Grow, Aha!, or similar platforms to improve visibility into work status, trends, and operational performance. Process Improvement & Automation: Help identify repetitive or manual activities and support opportunities to simplify, standardize, or automate processes. Tool Adoption & Documentation: Create and maintain process documentation, user guides, templates, training materials, and best practices to support consistent use of PMO and Product Operations tools. Data & Reporting Quality: Support periodic reviews of operational data and reporting to identify missing information, inconsistencies, or opportunities to improve data quality and reporting accuracy. Cross-Functional Collaboration: Coordinate with Product, Engineering, Program Management, and other teams to support operational initiatives, tool adoption, reporting, and process improvements. What Could Set You Apart Exposure to Jira, Aha!, Power BI, Grow , or similar workflow, roadmap, reporting, or business operations tools. Experience supporting cross-functional teams, documenting requirements, coordinating tasks, or improving operational processes through internships, academic projects, coursework, or other practical experience . Basic understanding of Agile, product development lifecycle, workflow management, reporting, or business process improvement . Demonstrated critical thinking and problem-solving skills , with the ability to analyze information, identify root causes, evaluate potential solutions, and make sound recommendations with appropriate guidance . Ability to communicate clearly, learn new tools quickly, follow established processes, manage assigned tasks effectively, and escalate issues when guidance is needed . Interest in using AI, automation, or low-code/no-code tools to improve productivity, documentation, reporting, or operational processes. Exposure to tools such as Confluence, Microsoft Power Automate, SharePoint, SQL, or similar platforms is an advantage but not required . Qualifications Currently pursuing or recently completed a Bachelor’s degree in Information Technology , Computer Science, Engineering, Information Systems, Business, Operations, Project Management, Data Analytics, or a related field . Strong interest in technology, product operations, project/program management, business systems, data analytics, or process improvement . Comfort working with data, reporting, dashboards, and technology tools . Strong organizational skills with the ability to manage multiple assigned tasks and priorities. Good written and verbal communication skills, with the ability to document information clearly and collaborate with stakeholders. Willingness and ability to learn new systems, tools, and processes in a fast-paced, global environment. Why Join Us? Gain hands-on experience in technical PMO and Product Operations within a global technology organization. Build practical experience with tools and platforms used across Product, Engineering, and Program Management teams. Develop skills in project coordination, analytics, reporting, process improvement, automation, and business systems . Work with cross-functional and global teams while gaining exposure to real-world product and technology operations. Contribute to initiatives that improve operational efficiency, visibility, consistency, and scalability across the organization. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners . Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Zeba Bahzad Khazi