Customer Consultant

Job Description Summary

Job Description

Customer Consultant

Permanent - Full time

Location: Farnborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)  

Salary: A competitive salary starting at £24,479 depending on the experience you can bring

Closing date: Wednesday 28 October 2026

We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued – so we’re looking for like-minded people to join us. We support colleagues to bring their whole selves to work and be part of our Inclusion and Diversity communities. 

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging. 

As a Customer Consultant you will provide a first-class service to our customers through inbound and outbound telephony calling offering and promoting services and products.

Key responsibilities:

• Be the first point of contact for all inbound customer enquiries relating to Aegon Financial Planning services and products.
• Seek to resolve customer complaints where possible using agreed and appropriate processes and procedures.
• Identify Customers’ needs outside of the core enquiry by promoting further and appropriate products and services.
• Stepping outside of role to support department on projects.

We’d love to hear from you if:

• You have PC skills to navigate multiple systems efficiently whilst speaking to our members.
• You have an awareness of risks associated with in the Financial Services Industry.
• You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing)
• You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.

What’s in it for you?

• We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
• A discretionary bonus, depending on personal and company performance
• 34 days leave per year (including bank holidays, pro-rated for part-time)
• We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. 
• To find out more about what to expect at Aegon, visit our careers site.

We're looking for talented individuals who are ready to make a real impact. If you're excited about new challenges and want to work with a team that values your skills, apply today!  

The legal bits 

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. You will be required to attend our Farnborough office to complete your right-to-work and identity verification checks along with a credit and credit record check, as well as providing satisfactory references. 

About Us

Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon. We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation.

As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We're here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it, however grand or humble their ambitions.

Working at Aegon, you'll play an important part in helping achieve this. Read more about life at Aegon here - https://www.aegon.co.uk/careers