Customer Development Representative

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Effectively and creatively communicates Mouser’s overall value to customers.
• Increase sales from existing assigned customer accounts by locating and identifying new business opportunities and building rapport and relationships with key decision makers.
• Work with Customer Service Representatives and Management to penetrate shared CDR accounts more deeply.
• Interacts effectively and professionally with others and is able to initiate, establish, and maintain highly effective business relationships with internal and external contacts of various cultures.
• Demonstrate ability to convert prospects and close sales while maintaining established sales goals. Follow up on customer-submitted requests for quotation.
• Relies on experience and judgment to plan and accomplish goals while performing a variety of complicated tasks.
• Plans and analyzes the impact of decisions before execution.
• Expand product knowledge utilizing all available sources.

SKILLS & CERTIFICATIONS

• Skill evaluation: Behavioral (80%), Written Communication (80%), Excel (80%).
• Desire and ability to build customer relationships with an outgoing and mature personality.
• Highly organized with effective time management skills.
• Possesses the highest level of ethics and integrity.
• Detailed and thorough work habits including documentation.
• Strong presentation skills; able to present information to groups at all levels via virtual or on-site meetings.
• Strong written and verbal communication skills with strong listening skills.
• Demonstrated ability to convert prospects and close deals.
• Able to perform basic calculations and mathematical figures.
• Ability to clearly verbalize in a telephone environment with clear English enunciation.
• Internet savvy; proficient in Microsoft Word, Excel, Outlook, email, and CRM software such as Salesforce.
• Ability to read and understand terminal/PC screens and printed reports.

JOB LEVELS

Customer Development Representative

• Bachelor’s degree in Business, Communications, Marketing, or equivalent education and experience.
• 3+ years of business-to-business relationship sales and account management experience.