Customer Due Diligence Officer

About evoke...

We’re a business that embraces change and progress.

The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

About the role...

The Customer Due Diligence (CDD) Officer is responsible for conducting due diligence on new and existing customers to ensure compliance with regulatory requirements and internal policies. This role involves verifying customer information, assessing risk levels, and monitoring ongoing customer activity to detect and report suspicious activities. The CDD Officer will work closely with various departments to support the company’s anti-money laundering (AML) and counter-terrorism financing (CTF) efforts.

What you will be doing...

• Conduct thorough due diligence on new and existing customers, including identity verification and risk assessment.
• Collect and verify customer documentation in accordance with regulatory requirements and company policies.
• Analyse customer information and transaction patterns to identify potential risks.
• Assess the risk level of customers based on various factors such as geographical location, industry, and transaction behaviour.
• Classify customers into appropriate risk categories and apply enhanced due diligence (EDD) measures for high-risk customers.
• Review and update customer risk profiles regularly.
• Monitor customer transactions and activities on an ongoing basis to detect suspicious behaviour.
• Use automated tools and systems to flag unusual transactions and patterns. Conduct periodic reviews of high-risk customers and update their profiles as necessary.
• Prepare and submit suspicious activity reports (SARs) to regulatory authorities as required.
• Maintain accurate records of all due diligence activities, findings, and actions taken.
• Provide regular reports on CDD activities and findings to management.
• Stay up-to-date with relevant AML/CTF regulations and industry best practices.
• Ensure that all CDD activities comply with applicable laws, regulations, and internal policies.
• Assist in the development and implementation of AML/CTF policies and procedures.
• Work closely with the AML, Compliance, Legal, and Risk teams to ensure a coordinated approach to customer due diligence.
• Communicate effectively with customers to obtain required documentation and information.
• Provide guidance and support to other departments on CDD-related matters.
• Identify opportunities to streamline and improve CDD processes and systems.
• Lead initiatives to implement best practices in customer due diligence and risk management.
• Develop and deliver training programs on CDD and AML/CTF topics to employees.
• Promote a culture of compliance and awareness of due diligence requirements throughout the organization.
• Flexible shifts including weekend work (Mon-Sun including public holidays).
  
  

Who we are looking for...

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• Fluent written and spoken English; additional languages desirable.
• Strong AML/CTF and Customer Due Diligence knowledge.
• Excellent analytical and problem-solving skills.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Proficient with compliance and risk management systems
• Analytical thinking.
• Integrity and compliance mindset.
• Customer focus.Adaptability to regulatory and business change.
  
  

What we offer...

• Financial: Competitive Salary and Bonus Schemes
• Hybrid Working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare insurance, dental care, travel insurance and life insurance.
• Health & Wellbeing: An allowance which can be used towards gym and fitness memberships, fitness clothing and equipment, consultations with a dietitian, massages and select treatments or items for your home office.
• Wellness Cloud: Free access to Wellness Cloud; a tool to help encourage greater wellbeing through online coaching, webinars, videos and online resources.
• Volunteer Time Off Programme: 20 days paid leave you can avail after your first year of employment to volunteer at an organisation online, locally, or abroad.
  
  

Apply...

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place!

Apply today to kickstart your application with the evoke Family!