Customer Engagement Manager

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you'll love this opportunity as a Customer Engagement Manager at Civica This role sits at the centre of Civica’s customer strategy and directly influences how public sector organisations leverage technology to serve their communities. It provides the opportunity to partner with senior stakeholders across government, education, and health sectors, shaping long-term outcomes and delivering measurable impact. The position offers broad exposure across Civica’s solutions and business units, enabling deep understanding of how integrated technology ecosystems support critical services. It combines strategic relationship management with commercial accountability, creating a balance of customer advocacy and business growth. Operating within a collaborative and purpose-driven environment, the role is supported by cross-functional teams spanning product, delivery, and customer support. It enables the development of high-impact engagement strategies, drives innovation in customer experience, and contributes to Civica’s position as a trusted GovTech partner in the region.