Customer Engineer

Mission Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling. With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale. We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact. What You’ll Do Be the first point of contact for technically complex customer issues Onboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration) Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows Transform repeated customer requests into scalable, reusable solutions Configure and customize customer instances for scalability across accounts Translate customer challenges and feedback into actionable product insights Partner with Product and Engineering to influence roadmap with real usage data Enhance product documentation based on customer interactions What We’re Looking For Proficient in writing production-quality code, scripts, and internal tooling Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems) Strong debugging skills across multiple systems and layers Experience working directly with users or customers “Builder with empathy” mindset — you care about solving the right problems Ability to own problems end-to-end in an early-stage environment What Success Looks Like Customers onboard faster and encounter fewer technical issues Increased customer satisfaction and product usage Customer-driven improvements delivered into the product regularly Engineers spend more time on core products vs. customer-specific work Clear, actionable customer feedback consistently informs product decisions Growth & Progression This role is not a traditional software engineer track but sits close to the core engineering team. Depending on your impact and interests, growth paths include: Shipping bug fixes and automations into the core product Building internal tooling for CS and Engineering efficiency Developing new product features We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration. Why This Role Matters This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting. Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.