Customer Excellence Representative with German

Customer Excellence Representative with German Provide exceptional customer service end-to-end within the Customer Excellence Department. Apply now! We usually respond within three days Key Accountabilities Through incoming customer emails and phone calls, provide information about services, take, enter and process orders, answer email regarding invoices status and obtain details of issues/complaints. Attempt to resolve customer enquiries through first contact resolution. First touch issue resolution - owning and investigating customer generated issues across all our products, in an end-to-end process in our customer’s journey, using critical thinking to identify solutions, escalating to the relevant team or relevant Department where first touch resolution is not possible. Liaising with other Customer Excellence teams to support the resolution of customer queries in a timely and professional manner, including but not limited to: Invoice related questions, order related questions, services, customer data and inventory administration, support for our online platforms: Service customer queries via Live Web Chat on Communities Provide support in solving Disputes and escalations that might impact the collection process Maintain a comprehensive product knowledge To promote a ‘customer first’ approach to all activities carried out. To ensure a professional, courteous and pro-active flow of communication between the business and the clients it serves. This will include regular interaction with the customer and all business areas Supporting Customer Care department to create efficiencies through reduction in waste and helping to drive self-serve initiatives. Effective case management in adherence with agreed SLA’s Qualifications: English Language B2+ skills German Language C1+ skills Good written and oral communication skills Good interpersonal skills Flexible and customer-first team player Computer literate – Microsoft Office/G Suite Basic level of technological understanding Department BPO/SSC Locations Cluj-Napoca Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners. Founded in 1998 Coworkers 130 Turnover 6M