Customer Experience Intern

Welcome to Pioneer Square Brands , a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey. Our Core Purpose: We ensure mobile technology works so that people can focus on what matters Our Core Values: Genuine and Respectful Pride in Everything We Do Excellence through Innovation Obsessed with Customer Success Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines. We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team. Customer Experience Intern As a Customer Experience Intern, you'll support our Customer Experience team by assisting with customer inquiries, order management, warranty support, and cross-functional coordination to help deliver an outstanding customer experience. This internship offers hands-on exposure to customer service, operations, and business communication, providing an excellent opportunity to build practical skills in a collaborative and fast-paced environment. Job Responsibilities: Help manage incoming phone calls, email, and take the extra mile to engage customers Identify and assess customers’ needs to achieve satisfaction Escalate unresolved issues to the appropriate internal teams Collect prompt and accurate feedback from customers Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Purchase Order and Sample Order creation, review, release Work on RMA requests, Invoice inspection, timely processing Provide ETAs and tracking numbers proactively Be a support for all warranty issues Help in weekly open order review and inspection, communication to partners Other tasks and projects assigned by manager Job Requirements: Background in communication, marketing, or business Willingness to work on night shift and hybrid work model at Silver City, Pasig