Customer Experience Manager

Customer Experience Manager

Location: Remote; if local to Herndon, VA must be in-person 4 days a week.

POP: 12+ months

Required Skills:

• Experience with SAP Concur; Must have experience with Travel and Expense systems.
• Hands-on experience with functional consulting and system implementation.
• Experience in requirements gathering, system configuration, testing, integration coordination, and support.
• Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations.
• Experience working with Federal or DoD clients.
• Knowledge of system implementation principles, business process design, and functional testing.
• Experience in Agile environments.
• Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements.
• Understanding of integration concepts, system or service design, and content or process management.

Preferred Skills:

• Experience with Word
• Experience with Excel
• Excellent written and verbal communication skills