Customer Experience Professional

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities. Reimagine What’s Possible Location: Worcester, Hybrid (Work from Home after training) Schedule: 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks About the Role As a Customer Experience Professional , you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers. Key Responsibilities: Handle inbound customer queries via phone, email, and other channels Diagnose and troubleshoot technical problems with confidence and accuracy Proactively provide updates and resolutions through outbound communication Maintain and update technical records to ensure accurate documentation Liaise with internal teams to escalate and resolve complex issues A Few Things About You You bring a can-do attitude and strive to leave every customer with a positive experience You’re a strong communicator with great listening skills and a friendly telephone manner You are solution-focused , caring about resolving issues efficiently and effectively You enjoy working collaboratively and thrive in a team environment You’re organised , detail-oriented, and able to manage multiple tasks Working Arrangements Hybrid Working : After completing a comprehensive training package, you’ll transition to a hybrid work model Shift Pattern : Includes a mix of shifts Early Shift - 6-2 and 9-5, with one weekend shift (9-5) every 3 weeks and a weekday off in return. Late Shift 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return If you're passionate about helping customers and solving technical challenges, we’d love to hear from you! Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.