Customer Experience Representative (Advanced Support) - 1-Year Contract (Wednesday-Sunday Schedule)

Posted Saturday, August 1, 2026 at 4:00 AM | Expires Sunday, August 2, 2026 at 3:59 AM Customer Experience Representative (Advanced Support) - 1-Year Contract (Wednesday-Thursday Schedule) Specializing in complex customer interactions, problem resolution, and cross-functional support. This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. This opportunity is ideal for individuals seeking a consistent, predictable schedule with dedicated days off each week. Whether you're balancing family commitments, education, personal interests, or prefer a fixed work schedule, this role offers meaningful work in a supportive remote environment while allowing you to plan your time with confidence. Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. Competitive Compensation: We offer highly competitive compensation, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: Enjoy a predictable Wednesday-through-Sunday schedule with consistent days off each week, making it easier to balance personal commitments and plan. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry-leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being. Opportunity: Gain valuable experience in a dynamic customer support environment while working alongside cross-functional teams. Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. What You'll Do: Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns. Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions. Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service. Build trust quickly through clear, empathetic communication and confident problem-solving. Manage complex customer requests involving billing, payments, and service coordination. Maintain accurate, detailed documentation across platforms. What You Bring: Proven ability to solve problems in fast-paced, high-stakes environments. Strong collaboration skills and comfort working across multiple teams. Advanced computer proficiency with the ability to multitask across systems. Ability to build rapport quickly and manage sensitive conversations with professionalism. High level of adaptability, attention to detail, and sound judgment. Ability to commit to a fixed Wednesday through Sunday schedule. Legal authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening. Fluency in Spanish is an asset. What Sets This Role Apart: 1-year contract position with a dedicated Wednesday through Sunday schedule. Consistent weekly schedule with Mondays and Tuesdays off. Remote work environment. A dynamic role with exposure to multiple areas of the business. Meaningful work that directly supports customer safety and enhances the customer experience. An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment. The expected hourly range for this role is $18.00-$22.50 per hour. Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate's geographical location, as well as market and business considerations.