Customer Experience Representative (Advanced Support) - Full-Time, 1-Year Contract

Posted Saturday, August 1, 2026 at 4:00 AM Customer Experience Representative (Advanced Support) - Full-Time, 1-Year Contract Specializing in complex customer interactions, problem resolution, and cross-functional support. This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience. This opportunity is ideal for individuals seeking full-time hours, meaningful work, and a collaborative remote environment. You'll gain exposure to multiple areas of the business while helping customers navigate complex situations that directly impact their experience and safety. Why Join Us? Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. Competitive Compensation: We offer competitive hourly pay and the opportunity to gain valuable experience in a dynamic, customer-focused environment. Flexibility: This role is currently scheduled at 40 hours per week. Beginning in April 2027, employees will transition to a seasonal schedule of 32 hours per week from April through September and 40 hours per week from October through March. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry-leading platform that provides comprehensive support and resources to support your physical, mental, financial, and social well-being. Opportunity: A continuous focus on professional development with many opportunities for training and career growth. Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. What You'll Do Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns. Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions. Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service. Build trust quickly through clear, empathetic communication and confident problem-solving. Manage complex customer requests involving billing, payments, and service coordination. Maintain accurate, detailed documentation across platforms What You Bring Proven ability to solve problems in fast-paced, high-stakes environments. Strong collaboration skills and comfort working across multiple teams. Advanced computer proficiency with the ability to multitask across systems. Ability to build rapport quickly and manage sensitive conversations with professionalism. High level of adaptability, attention to detail, and sound judgment. Legal authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening. Fluency in Spanish is an asset. What Sets This Role Apart Full-time, 1-year contract position. Current schedule of 40 hours per week (5 days/week, 8-hour shifts). Beginning in April 2027, employees will transition to a seasonal schedule: 32 hours per week from April through September 40 hours per week from October through March During the 32 hours, schedules may be spread across 5 days with shorter shifts Multiple shift options are designed to provide flexibility and support work-life balance. Shifts are based on Eastern Time. Remote work environment. A dynamic role with exposure to multiple areas of the business. Meaningful work that directly supports customer safety and enhances the customer experience. An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment. The expected hourly range for this role is $18.00-$22.50 per hour. This position is also eligible for an annual incentive program. Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, geographical location, and market and business consideration s.