Customer Experience Specialist

A dedicated Customer Experience Specialist to serve as the primary point of contact for our global clientele. In this role, Specialist will ensure customers receive world-class assistance, guiding them through our product ecosystem and resolving technical or procedural inquiries with precision and empathy. Strong attention to detail, organized, ability to multi-task & to work independently. Should be process-oriented Excellent communication skills; both oral and written At least 2 years’ experience in Customer Support Ability to build and maintain a positive relationship with clients Excellent communication skills Excellent in customer service skills and orientation Proficient in Microsoft Office applications, especially Outlook, Excel, Word & PowerPoint. Amenable to work in shifting schedule Problem-Solving and Analytical Skills Has at least a basic Industry Knowledge (Procurement Process/ Maritime) Competitive Salary and Bonus : We reward your expertise and contributions. Inclusive Onboarding Experience : Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone : We value your work-life balance and well-being. Global Opportunities : Be part of an ambitious, expanding company with a local touch. Diverse, Supportive Work Culture : We’re committed to inclusion, diversity, and a sense of belonging for all team members.