Customer Experience Specialist

Digital Banking Customer Experience Consultant

🇬🇷 Greece | Remote

⏱️ Flexible, Project-Based Engagement

🌐 Greek: Full Professional Proficiency | English: Professional Working Proficiency

Help Improve a Live Digital Banking Experience

We are looking for a Digital Banking Customer Experience Consultant to independently evaluate and validate a live mobile banking application within the Greek market.

This is not a software development role. Instead, you'll test the application from a real customer perspective — reviewing customer journeys, functionality, localisation, communications and usability — and provide clear, structured feedback to help improve the overall digital banking experience.

What You'll Do

• Review core mobile banking journeys including onboarding, transfers, settings, alerts and notifications.
• Evaluate usability, navigation, content clarity and overall customer experience.
• Test newly released features, enhancements and updates.
• Review customer communications including push notifications, SMS, emails and in-app alerts.
• Test error scenarios such as incorrect PIN entries, transaction limits and failed transactions.
• Identify functional issues, unexpected behaviours and customer experience gaps.
• Review Greek localisation and translated content for accuracy, consistency and clarity.
• Capture screenshots and screen recordings documenting findings.
• Produce concise, structured and actionable reports.
• Document steps to reproduce identified issues.
• Re-test corrected functionality following application updates and releases.

What We're Looking For

✔ Greek: Full professional proficiency

✔ Professional working proficiency in English

✔ Greek citizen currently residing in Greece

✔ Active user of smartphones, mobile apps and digital banking services

✔ Comfortable working with iOS and/or Android

✔ Excellent attention to detail

✔ Strong analytical and observational skills

✔ Ability to objectively assess digital customer journeys

✔ Ability to produce clear, structured and actionable feedback

✔ Comfortable capturing screenshots, recording user journeys and documenting issues

✔ Able to work independently on a flexible, project-based basis

⭐ Bulgarian language skills would be an advantage.

Engagement Model

This opportunity is particularly suitable for a freelancer or independent consultant who can combine it with other professional commitments.

The initial assessment is expected to require approximately 20–30 hours during the first month, followed by around 10 hours per month for ongoing validation, new releases and re-testing.

The work is delivered remotely from Greece, with flexible hours aligned to agreed testing and release schedules.

Interested?

If you're based in Greece, have a strong eye for digital customer experience and enjoy identifying how mobile applications can work better for real users, we'd like to hear from you.

Apply with your updated CV.