Customer Experience Specialist

About Us

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you.

Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity.

Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment.

Job Description

Responsible for providing focused registration expertise and managing the fulfillment of registration data deliverables for One10’s Travel & Events programs. Manage program efficiencies in hours as well as client billing reports for vendors, buy in programs and activity expense collection. Act as the point of contact for other departments, providing Cvent training for a more universal Events Team understanding.

Job Description Details:

• Own and manage the integrity of the registration database information throughout the lifecycle of each program incorporating charges through Cvent for activities or buy in programs
• Manage and communicate the financial health of the data management budget to actual hours throughout the lifecycle of each assigned program, communicating with management on resolution recommendations
• Collaborate with various departments on registration qualification, database set up requirements and database technology support. Provide web site review and testing feedback
• Act as a central point of contact within Travel & Events for registration throughout the lifecycle of each program
• • Manage hotel room block, rooming list, attrition and penalties, as well as maintain activity counts within the database and any special requests
• Answer phone calls and manage emails from attendees on group programs within specific SLA
• Maintain client reporting requirements, both standard and custom, utilizing IT services as needed
• Actively participate in program briefings, debriefs and TD briefings.
• Provide data management support during program operations including traveling onsite to program destination when applicable. Collaborate with program Travel Directors/ on site team on participant changes
• Provide final program reporting for all clients/programs as requested and needed for billing
• Point of contact for Mobile App support and Customer Xperience
• Assist management in developing consistent processes and actively identifying and communicating best practices
• Perform other duties as assigned

Additional Job Description Details

Knowledge, Skills, & Abilities

• 4 year degree or equivalent experience
• Computer proficiency in Microsoft office suite- advanced knowledge of MS Excel (Macros, V-lookup, formulas)
• 1+ years of operational business experience. Preferred – knowledge of the meeting/event industry
• Demonstrated knowledge of technology platforms from a business user perspective – preferred experience in travel suite of technology systems including Cvent, RainFocus or Swoogo
• Proven ability to handle multiple projects simultaneously

Maximum Base Pay

25.00 USD

Welcome

We drive the performance of the world’s best brands by unleashing the power of people at work, home, and play.

We believe in empowering our employees to make a meaningful impact, fostering a culture of innovation, collaboration, and growth. Join us and unleash your potential today!

This is how we One10.

We are a people-first company and are building a culture where amazing people can do their best work.

Service First
Be Kind. Be Intentional. Be Awesome. We treat everyone as a customer and always deliver our finest work. We build our best selves by owning our actions. We lift our communities by being involved. Integrity is our superpower. We always deliver on our promises, execute our work with the utmost integrity, and take responsibility for our actions.

Creativity & Innovation
Be Open. Be Bold. See Differently. We know that great ideas take courage. We are not afraid of challenges, and we are proud of our ability to find effective solutions. We inspire exploration and support each other’s clever ideas. We challenge the status quo and think BIG – without restraint even if the idea seems impossible at first. And we are always, always curious. Be curious.

Belonging
Be Humble. Be Candid. Assume the Positive. We are incredible because of our people. We embrace uniqueness and love learning from each other’s perspectives. Giving and receiving honest feedback is what makes us better. We embrace different perspectives, backgrounds, and viewpoints, and use feedback to improve. We stay open to innovative ideas and always assume positive intent.

Collaboration
One Team. One Goal. One10. We celebrate our collective wins, work together from anywhere, and promote teamwork by engaging in honest and open communication. Trust is the foundation of all we do. We communicate openly and honestly, show appreciation for and celebrate each other, and empower each other to do our best work.