Customer Experience & Technical Sales Support Specialist – Automation Forum (m/f/d)

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Manager

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The work model for the role is: hybrid /

Key responsibilities

We support a broad portfolio of automation solutions and are also responsible for the Automation Forum, our state-of-the-art demonstration space showcasing innovative products, control systems, and technologies. You will support our team as a technical interface between Sales and Product Management, contributing your technical expertise to customer presentations and projects.

This role is contributing to the Energy Industries division within the Automation business area in Mannheim.

You will be mainly accountable for:

• Providing technical support to the Sales team, answering complex product-related questions, and contributing to the preparation of quotations and customer consulting.
• Managing demonstration systems and equipment, as well as actively participating in customer presentations, trade fairs, and customer events.
• Organizing and conducting customer meetings and workshops.
• Planning and delivering internal technical training sessions for Sales employees.
• Further developing sales support tools and optimizing existing processes.
• Creating and maintaining technical documentation and sales materials to facilitate knowledge transfer.
• Acting as an interface between Sales and Global Product Management.

Qualifications for the role

• Completed degree in Automation Engineering or a related field, such as Electrical Engineering or Computer Science.
• Experience in technical sales or sales support is an advantage, ideally in the field of industrial automation.
• Good understanding of process control systems and/or software solutions used in manufacturing environments.
• Excellent communication skills and the ability to explain technical concepts clearly and effectively.
• Independent and structured approach to work.
• Fluency in German and English, both written and spoken.
• Willingness to travel within the Germany, Austria, and Switzerland region on an occasional basis (less than 10%).
• Experience with ABB control systems is a significant advantage.
• Experience working with demonstration rooms, showcases, or technical demonstrators is desirable.

Benefits

• Company pension scheme.
• Flexible Working Hours Arrangement
• Employee Share Acquisition Plan (ESAP).
• 35-hour Workweek
• ABB Children's holiday home.

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG

+49 (0) 621 381 3500

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