Customer Intake Manager

Role Overview:

Empower is seeking an extremely detail-oriented, responsible, and highly organized full-time Customer Intake Manager to join our team. In this role, you will be leading a team responsible for verifying the accuracy and completeness of new customer account information and for communicating and working with new customers to update their information if necessary.

This role is 40-45 hours/week, and can include up to 5 hours of work over the weekend. Remote (U.S. only), or in-person in McLean, Virginia. We are unable to sponsor visas for this position.

Detailed Responsibilities:

• Lead, coach, and manage a remote team through training, mentoring, task delegation and evaluating employee performance
• Set clear performance expectations, conduct regular 1:1s, performance reviews, and support professional development
• Continuously refine processes, SOP’s, and team workflows to optimize speed and accuracy
• Support recruitment, onboarding, and training of new team members in line with evolving demands
• Verify and ensure the accuracy of customer account information
• Communicate and work with customers via email and messaging, to ensure their account information is accurate and complete
• Work in collaboration with Empower customer success team and data analytics team
• Foster a collaborative, inclusive, and high-performance culture across remote environments

Candidate Requirements:

• 4+ years of professional experience, including 1+ year of management experience
• College degree
• Detail-oriented, organized, high-energy problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
• Polished written and verbal communication skills
• To apply, please include a cover letter as the first page before your resume in the same PDF file

Preferred Experience:

• Experience in finance or accounting
• Experience in a customer service/experience role dealing with sensitive information (e.g. financial or health care records)
• Familiar with Zendesk

What We Offer:

• Competitive compensation: $80,000 - $90,000 base salary (based on experience) + equity + performance based bonus + competitive benefits
• Being part of a great team to better the lives of millions of people

About Empower:

Empower is a fast-growing, profitable startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. Empower is revolutionizing the transportation industry. Not by providing transportation, but by providing software that puts transportation decisions back into the hands of drivers and riders. Empower provides the information and tools that drivers need to take control of their financial future and the choices that riders need to safely and affordably get from point A to point B. With Empower, both drivers and riders win. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you.